IT Support Engineer Intern Infrastructure

Key Responsibilities

• Respond to user inquiries and provide technical support for hardware, software, and network-related issues.
• Assist in resolving problems related to desktops, laptops, printers, mobile devices, and other peripherals.

• Diagnose and resolve technical issues by guiding users through step-by-step solutions or escalating issues to higher-level support teams when necessary.

• Assist with the installation, configuration, and maintenance of software applications on user devices.
• Ensure that software licenses are up to date and compliant with company policies.

• Perform routine maintenance on computer equipment, including updates, upgrades, and patches.
• Collaborate with the IT team to manage inventory and track hardware assets.

• Help troubleshoot and resolve basic network issues.
• Assist in maintaining network security measures, including firewalls and antivirus software.

• Document and update support procedures, technical guides, and knowledge base articles.
• Maintain accurate records of support requests and resolutions.

• Collaborate with IT team members to identify and implement improvements to the IT infrastructure.
• Participate in team meetings and training sessions.

• Contribute to special projects as assigned by senior IT staff.
• Stay updated on industry trends and emerging technologies.

Benefits