Lead Client Account Manager

There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. ​ We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.

Role Summary

Develops procedures/standards for communication with assigned clients, which are generally complex or specialized and large in size, to meet or exceed their operational, administrative, and compliance needs.

Responsibilities:

• Develops and executes service strategy for clients, consults with assigned clients to maintain a positive relationship, and proactively uncovers ways to improve the daily operations of the plan.
• Leads and independently conducts complex or specialized activities relating to the administering of the client's plan. Provides work oversight and directs the work of internal business partners to resolve issues and service the client.
• Leads and independently conducts complex or specialized activities relating to the administering of the client's plan. Provides work oversight and directs the work of internal business partners to resolve issues and service the client.
• Serves as an escalation point for complex or specialized client issues; coordinates resolution of complex client issues across multiple business units. May research issues or direct others in doing so.
• Works directly with internal business partners and clients to ensure adoption of new products, platforms, and services. Helps drive product enhancement based on client feedback.
• Travels and presents at client sales and rebid meetings. Consults with internal partners on best practices and service value to position to win.

Qualifications:

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 5+ years of total relevant work experience

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for full time remote work.

Regional Requirements:

Base salary range:

$83,000 - $141,000 USD for the locations of: Colorado and the State of Washington

$103,500 - $177,000 USD for the locations of: California and New York

Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

This job posting is expected to be available until 10/20/2024.

Base salary range:

For the location of:

Placement within the range provided above is based on the individual’s relevant experience and skills for the role.  Base salary is only one component of our total compensation package.  Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance. 

This job posting is expected to be available until:

Commitment to Diversity, Equity, and Inclusion:

We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.

Benefits: We invest in our people through a wide range of programs and benefits, including:

• Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
• Flexible and remote work opportunities
• Health care benefits (medical, dental, vision)
• Tuition assistance
• Wellness programs (fitness reimbursement, Employee Assistance Program)

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.