Sr Solutions Engineer - Healthcare

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
As a Solutions Engineer - Healthcare, you will consult with clients to gain a detailed understanding of their business, identify their business challenges, and develop solutions that meet their needs. You will leverage your technical expertise and healthcare industry knowledge to uncover opportunities and recommend solutions that drive successful outcomes for the client. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment & network. SEs provide technical expertise as a part of sales presentations, product demonstrations, as well as providing guidance to healthcare client's technical inquiries.

SEs drives solution-based outcomes in partnership with Business Sales for specific client opportunities. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. The SE will partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback & to act as the voice of the client to our internal stakeholders. SEs keep their technical abilities and industry knowledge up-to-date by attending internal and external training programs. They also obtain and retain relevant partner or industry certifications as needed for their role.

Sr Solutions Engineer, ENT) also:
*Understand and present T-Mobile wireless network and related key technologies
*Maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices
*Maintain expert-level knowledge of wireless-related Value-Added Solutions
*Facilitate wireless network coverage analysis
*Discuss and assist with processing In-Building Coverage requests
*Understand and present product roadmaps as needed
*Understand and present network coverage/network build-out plans as needed
*Assist with post-sale support/escalations as needed
*High-level portfolio awareness of T-Mobile Global Wireline Solutions network, solutions, and technologies

• Discovery and Positioning:

Conduct in-depth discovery meetings to uncover healthcare organizations' pain points, workflows, and technical challenges.

Identify and position technology solutions that align with healthcare industry trends, focusing on value-added benefits such as improved patient care, operational efficiency, and compliance.

Collaborate with stakeholders to articulate the business impact of proposed telecommunications solutions, ensuring alignment with organizational goals.

Leverage competitive intelligence to position the company’s offerings as superior to alternatives, emphasizing key differentiators like reliability, scalability, and innovation.

• Solution Development and Sales Support:

Design and present customized telecommunications and technology solutions for healthcare organizations, aligning with their clinical and operational needs.

Collaborate with sales teams to develop proposals, demonstrations, and technical presentations for prospective clients.

Conduct needs assessments to recommend solutions in areas such as unified communications, IoT, and 5G connectivity for healthcare applications.

• Technical Expertise:

Act as a technical advisor, addressing questions and concerns from clients related to telecom infrastructure, network security, and cloud-based healthcare applications. Provide detailed technical support during all stages of the sales process, including discovery, solution design, and deployment.

Stay updated on the latest industry trends, healthcare compliance requirements (e.g., HIPAA), and emerging technologies.

• Customer Relationship Management:

Build and maintain strong relationships with key stakeholders within healthcare organizations, including IT departments, clinicians, and administrative leaders.

Facilitate client workshops to ensure understanding of technology solutions and their benefits for patient care and operational efficiency.

Serve as the point of contact for ongoing technical discussions post-sale to support long-term partnerships.

• Solution Implementation and Integration:

Work with engineering and project management teams to ensure seamless implementation of telecommunications solutions.

Lead pilot programs and proof-of-concept trials to demonstrate the value of proposed solutions.

Troubleshoot and resolve technical issues during deployment to maintain high customer satisfaction.

• Cross-Functional Collaboration:

Partner with product development teams to provide feedback on healthcare-specific requirements and opportunities for innovation.

Collaborate with marketing teams to develop case studies, white papers, and other content showcasing healthcare technology solutions.
 

• Education:

• Bachelor's Degree STEM (Required)

• Work Experience:

• 7-10 years Related Work Experience (Required)
   

• Knowledge, Skills and Abilities:

• Technical Leadership (Required)

• Project Management (Preferred)

• Communication Excellent oral and written communications; strong interpersonal skills. (Required)

• Technical Presentations Ability to create and deliver technical presentations (Required)

• Sales Experience with Sales Methodologies. (Preferred)

• Applications Proficiency with business application software. (Required)

• Strategic Leadership Ability to provide strategic direction (Required)
   

• Licenses and Certifications:

• Certification: Industry Standard (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Total Target Cash Pay Range: $140,600 - $253,600, inclusive of target incentives

Base Pay Range: $98,420 - $177,520

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,  https://paylookup.t-mobile.com/paylookup?reqID=REQ299556&paradox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.