Sr. Manager, Tech Product & Solution

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The Sr. Manager, Technical Product and Solutions, will be responsible for driving business engagement, shaping strategic roadmaps, and improving the adoption and impact of enterprise data products. Acting as the main point of contact for external requests, this role ensures seamless alignment across teams by streamlining intake and prioritization processes, enabling effective collaboration and execution. The Sr. Manager will partner with business customers, solution architects, and development teams to be responsible for the entire product lifecycle—from ideation and requirements specification to feature prioritization, risk management, and successful integration. Leading the effort focused on designing, developing, and implementing enterprise-class relational and dimensional data models, this role will guide the Business Intelligence strategy to improve data architecture, enhance pipeline efficiency, and deliver high-quality solutions. With a heavy focus on managing sophisticated requirements, breaking them into actionable tasks, and distributing work across multiple teams, the Sr. Manager will navigate ambiguity, balance contending priorities, and ensure continuous progress, alignment, and validation across all initiatives.

Job Responsibilities:

• Drive business engagement and shape strategic roadmaps to improve the adoption and impact of enterprise data products.
• Serve as the first point of contact for external requests, ensuring intake processes are streamlined and aligned with team priorities.
• Oversee the end-to-end product lifecycle, from ideation and requirements gathering to feature prioritization, risk management, and successful integration.
• Partner with business and internal/external customers to analyze current customer experiences, identify areas for improvement, and create/handle product vision and roadmaps.
• Lead and mentor a team responsible for designing, developing, and implementing enterprise-class relational and dimensional data models.
• Define and handle requirements, breaking them into actionable sub-tasks and distributing them across multiple teams for efficient execution.
• Develop and maintain intake, prioritization, and validation processes to ensure timely and effective delivery of solutions.
• Guide the Business Intelligence strategy by enhancing data architecture, optimizing data pipelines, and improving overall operational efficiency.
• Supervise and manage multiple workstreams simultaneously, ensuring progress, alignment, and communication across all customers.
• Identify risks and proactively develop mitigation plans to ensure successful project delivery.
• Collaborate with leadership to align technical solutions with business goals and long-term critical initiatives.
• Communicate effectively with customers at all levels, ensuring transparency, alignment, and validation throughout the project lifecycle.
• Define and implement technology strategy approaches for initiatives by partnering with senior-level resources and providing recommendations on scope delivery, phasing, and workstreams.
• Lead and deliver business and technology initiatives in the capacity of an analyst, project/program or product manager.
• Own and manage the business relationship, refining project vision by developing business cases, identifying impacted customer segments, defining the business problem, and ensuring alignment with the technology roadmap and strategy.
• Perform day-to-day management of business customer relationships on cross-domain initiatives, ensuring continuous engagement and alignment.
• Provide leadership in evolving solution design and encourage teamwork across domain teams to ensure seamless execution.
• Effectively coach the team by providing appropriate direction, timely developmental feedback, coaching, and conducting performance reviews to enhance results and achieve operational goals.
• Provide mentorship and direction that enables team members to take action and meet performance objectives.

Education and Work Experience:

• Bachelor's Degree in Computer Science or equivalent experience.
• Scrum Product Owner certification (CSPO) preferred. (Required)
• 7-10 years Experience in a related field. (Required)
• 7-10 years Relevant Product Management, Product Owner, Business Analyst, and System Analyst experience in an agile software product development environment. (Required)
• 2-4 years Experience in a leadership role. (Required)

Knowledge, Skills and Abilities:

• Cloud technologies (Azure, GCP, AWS), APIs, and enterprise systems.
• Databases, data warehouses, and analytics platforms (e.g., BigQuery, Snowflake).
• Cybersecurity, compliance, and governance frameworks (e.g., SOC 2, GDPR).
• Agile, Scrum, and Kanban methodologies.
• Managing large-scale IT programs with multiple workstreams.
• Proficiency with project management tools like Jira, Trello, or Azure DevOps.
• Understanding of business processes and aligning IT solutions with business goals.
• Translating technical concepts for non-technical customers.
• Good communication and presentation skills.
• Defining long-term technology roadmaps aligned with business goals.
• Assessing risks, seeing opportunities, and making data-driven decisions.
• Building and leading multi-functional teams.
• Mentoring and developing high-performing talent.
• Coaching team members so that they are able to meet performance and professional objectives
• Assessing sophisticated business problems and devising IT solutions.
• Identify and resolving technical challenges.
• Negotiating priorities, timelines, and budgets.
• Fostering collaboration across IT, business, and operations teams.
• Working effectively in matrixed environments.
• Assessing and mitigating technology-related risks.
• Ensuring compliance with security standards and regulations.
• DevOps, CI/CD pipelines, and infrastructure automation.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $133,000 - $239,800

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ308423&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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