Sr Manager, Product & Engineering

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Ready for the next chapter in your Uncarrier journey?

The Release, Performance, Data and Environments team (RPDE) in the IT Operations organization leads T-Mobile’s Non-Production Environment Engineering, Operations, Test Data Management, Performance & Reliability, as well as Release Management practices. We are seeking a highly skilled and experienced Senior Manager, Product & Engineering to join our team, leading operations and evolution in the Non Production Environment space. The ideal candidate will have a strong background in product, development, operations and transformational leadership. In this role, they will have the opportunity to directly impact the path to production by enabling and guiding technical direction and culture while driving quality, availability, stability and scalability of T-Mobile environment operations. This role will oversee daily operation for end to end environment planning, incident, problem, and change management and will drive transformation, governance, and continuous improvement of these areas. Position will manage a team of 20+ FTEs and skip levels, as well as on and off shore partners. You'll be directly accountable for maintaining high availability of the environment and key business flows and developing strong and positive relationships outside your direct teams with technical teams across the organization, dependent engineering teams, and supporting vendors.

The RMDE team is a fun, dynamic & passionate group with a growth mindset who prioritize continuous improvement principles, maintaining quality and exceeding our customer’s expectations.

We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact! Our team is dynamic where no day is the same, and we are diverse and inclusive passionate about growth and transformation. If you're up to the challenge, apply today!

Responsibilities:

• Effectively leads engineering teams to achieve results by providing appropriate direction, timely developmental feedback and mentoring, and conducting performance reviews and conversations. This includes crafting training, career development plans and ensures assignments with growing levels of responsibility
• Monitors and measures work tasks to ensure deliverables are provided on time and within budget.
• Defines and drives continuous development practice improvements across technical areas and organizations (e.g. team structure, roles, processes, tooling, security & compliance).
• Responsible for managing any vendor contracts and relationships within sphere of influence, ensuring that vendor partners are delivering maximum value to the organization.
• Leads teams to execute current and future state NPE road map items in collaboration with teams across the organization
• Oversees daily environment operations to ensure smooth and efficient processes that result in high availability of environments and key business flows.
• Leads, motivates, and supports team to achieve company & department goals
• Leverages AI/ML and industry standard analytics, & monitoring tools to find patterns, trend analysis of repeat issues to reduce MTTR and prevent recurrence.
• Challenge current practices to drive improvement, leveraging industry best practices, as well as inspire a growth mindset amongst their team.
• Defines service offerings within their scope as well as identifies and builds new services offerings and educates customers on process and standards
• Brings best practices & utilizes industry and market insight to identify opportunities and investments to deliver a best in class operations organization.
• Builds and manages relationships with key partners, including internal IT platform teams and delivery partners
• Able to effectively communicate and influence to action external partners, vendors, and executive audiences.
• Accountable for leadership, talent management and delivering incremental value in their area of focus through process, workflow, investment and resource management.
• Must create impact through personal confidence, expertise and authority
• Standardizing and managing non production environments, driving digitization, transparency, and parity across end to end environments to achieve high availability and usability.
• Able to assess current state and identify opportunities to optimize the provisioning and running of these environments.

Knowledge, Skills, and Abilities:

• 7-10 years Relevant Product Management & Operations experience in an software product development environment. (Required)
• 2-4 years Experience in a leadership role. (Required)
• 2-4 years Experience leading teams of 5 or more resources in direct reporting relationship in a Product Management or Dev Ops organization. (Preferred)
• Proven success in driving automation and innovation to achieve scalability
• Solid understanding of operational procedures, excellent leadership abilities, and strong problem-solving skills.
• Delivering software through test and release stages with agile methodologies and other commonly used tools. (Required)
• Successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
• Experience delivering large and sophisticated business/technology initiatives. (Required)
• Communication - proven track record to optimally and efficiently connect with Leadership, while employing a high degree of collaboration and influence.
• Excellent written and verbal communication skills with ability to present sophisticated technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
• Technical Analysis Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required)

Education:

• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience.

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Base Pay Range: $148,000 - $266,900

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ283615&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.