Sr Engineer, AI Systems Reliability

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Are you ready to join the Un-carrier movement?

The System Reliability Engineer (SRE) guides and mentors other SREs and improves and protects the software and systems behind all of T-Mobile's IT services, including management of scalability, availability, latency, performance, security, and capacity, and delivering of software faster, better, and cheaper. From designing & maintaining CICD Pipelines to building the next generation of T-Mobile applications on cloud native platforms, the SRE's enable great customer experience and product innovation by continuous improvement of operational support.

We are a team that encourages innovation and advocate an agile and open approach, truly working and playing in the Un-carrier way!

Job Responsibilities:

• Utilizes fluent knowledge and skill in emerging DevOps-centric automation tools and technologies for CICD, configuration management, etc. for environments.
• Performs environment management, automated server provisioning, pipeline configuration (VMs).
• Monitors and manages the operation of large, multi-cloud, conversational AI products.
• Monitors and manages the operation of voice and messaging contact center platforms.
• Delivers software to improve the availability, scalability, latency, and efficiency of T-Mobile’s services.
• Creates, manages, and uses dashboard for continuous monitoring and health check of applications, and the underlying infrastructure, improve the quality of services using the monitoring feedback for non-production environment.
• Contributes in future improvement of software delivery processes and operations, e.g., cloud enablement, use of microservices with containerization.
• Relationship and People Management: Mentors/guides other Systems Reliability Engineers and vendor resources as needed.

Education:

• Bachelor's Degree (Required)
• Master's/Advanced Degree (Preferred)

Work Experience:

• 4-7 years Relevant experience. (Required)
• Experience working in an Agile and DevOps environment. (Required)
• Experience in one or more of: Java, Python, or scripting experience in Shell and Perl. (Required)
• Experience in Continuous Integration/Continuous Delivery tools, such as, Jenkins, Cloudbees, Gitlab Pipelines, etc., and other automation tools. (Required)
• Experience with DevOps tools, such as, Terraform, Ansible, Chef, Puppet, etc. Experience in Docker, Kubernetes, etc. is preferable. (Preferred)
• Experience in APM tool, like, AppDynamics, logging tool, like Splunk. (Required)
• Experience working in a cloud environment such as AWS and GCP. (Required)
• Experience working with conversational AI products like OpenAI, Google Gemini/Dialogflow CX, etc (required)
• Experience working with messaging and/or voice platforms like CCAI-P. (Preferred)
• Experience in migrating to cloud or cloud native environments experience is preferable. (Preferred)

Knowledge, Skills and Abilities:

• DevOps (Required)
• Integration (Required)
• Conversational AI Products (Required)
• Messaging and Voice Contact Center Platforms – CCaaS (Preferred)
• Cloud Computing (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $98,500 - $177,700

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ304951&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.