Manager, Software Development

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Job Overview
The ServiceNow Asset & Configuration Management organization at T-Mobile has embarked on a strategic initiative to implement advanced AIOps capabilities within our IT Operations Management (ITOM) suite. This initiative encompasses enterprise-wide asset and configuration discovery, improved federation integrations, and automation of critical operational tasks and workflows. We seek a proactive and strategic Manager of Software Development to lead these transformative efforts, coordinate cross-functional teamwork, and ensure the successful delivery and continuous development of ITOM, CMDB and AIOps capabilities.

Job Responsibilities:

• Leads the strategic direction, planning, and implementation of ServiceNow. AIOps tools and technologies and continuously refines AIOps strategy and capabilities to meet evolving enterprise needs.
• Manages automated discovery processes for enterprise-wide T-Mobile infrastructure, maintaining high availability and accuracy.
• Leads all aspects of integration and operational health of 30+ federation sources and millions of configuration items.
• Establishes strategic roadmaps and effective stakeholder engagement, clearly communicating vision, progress, and risks to senior leadership, while actively aligning ITOM and AIOps capabilities with evolving business needs.
• Champions automation and workflow enhancements across IT operations, collaborating with business partners to streamline processes, automate manual tasks, and optimize operational efficiency.
• Leads and develop high-performing teams, fostering mentorship, professional growth, adherence to development standards, and establishing robust KPIs and metrics for continuous improvement. Same as below.
• Manages technical relationships with assigned vendors, including driving features and function requests for inclusion in future product releases.
• Interviews and hires qualified team members, striving to improve T-Mobile bench strength and augmenting product or project teams with contract staff when required.

Education and Work Experience:

Bachelor's Degree Computer Science or in a computer programming related field or equivalent work experience. (Required)

4-7 years experience in an Analytics and Business Intelligence development environment. (Required)

Preferred 4+ years experience software and development environment.
Experience in leading or supervising a team of 15 developers or more. (Required)

Knowledge, Skills and Abilities:

• Strong knowledge of ServiceNow platform, specifically ITOM and CMDB suites and Discovery module (Strongly Preferred).
• Experience with emerging AIOps technologies (Event Management) and strategic implementation (Preferred).
• Solid understanding in Analytics, Business Intelligence, and Software Development (Preferred).
• Demonstrated experience in enterprise discovery solutions, federation integrations, and workflow automation (Preferred).
• Superb communication, leadership, and stakeholder management skills (Preferred).
• Proven experience in enterprise discovery solutions, federation integrations, and workflow automation (Preferred).
  Analytics (Required)
• Leadership (Required)
• Software Documentation (Required)
• Microsoft SharePoint (Preferred)

Licenses and Certifications:

ServiceNow ITOM Fundamentals (Preferred)

ServiceNow CMDB Fundamentals (Preferred)

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $136,600 - $246,300

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ309847&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.