Associate Solutions Engineer

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Overview:

In this role, 20-30% of your time will be dedicated to nurturing and maintaining solution partner relationships across the region. This involves regular communication to ensure goal alignment, sharing product updates, and identifying new collaboration opportunities. You will also coordinate and execute partner roadshows to demonstrate product capabilities and strengthen partner engagement, requiring meticulous planning, logistics, presentation pre-preparation, and follow-up.

Additionally, you will handle operational tasks such as generating multi-location coverage reports in support of Solutions Engineers in the region and processing technical tasks for both sales and Regional SEs in support of demonstrating T-Mobile for Business solutions. Coverage reports involve analyzing service data to identify support gaps, while managing Static IP Requests ensures partners and customers have the necessary network resources.

The remaining 70-80% of your role focuses on driving solution product demonstrations and sales results. You will showcase products to potential and existing customers, highlighting features, benefits, and competitive advantages. Your expertise will be crucial in creating compelling demo environments and addressing technical questions.

By supporting Sales Engineers (SEs) of additional meetings, you enable them to focus on strategic initiatives, engage deeply with key accounts, and identify new business opportunities, driving growth and customer satisfaction. Your role balances partner relationship management with impactful product demonstrations, streamlining processes, enhancing experiences, and supporting sales and Solutions Engineering teams in achieving their goals.

Job Responsibilities:

• Pre-Sales Activities:
  Aligns to support an SMB sales team in-market.
  Participate in customer meetings, primarily face to face.
  Facilitate coverage analysis and review with customers.
  Discuss and assist with processing In-Building coverage requests.
  Uncover opportunities and recommend solutions
  Understanding nuances and drivers
  Design and architect services and solutions
  Close technical hurdles
  Prepare and present technical customer presentations
  Present product roadmaps
  Present network build-out plans.
  Demonstrate wireless devices and solutions to customers.
  Provide RFP technical input
  Strategize with Sales team to improve Regional/National sales
  Participate in account reviews with customers
  Own customer technical relationships
  Supports customer pilots.

• Technical Focus:
  Maintaining technical knowledge by attend training in assigned areas
  Maintaining adequate level of industry expertise
  Pursue industry certification appropriate to role
  T-Mobile wireless network and related key technologies
  Wireless handsets, mobile hotspots, tablets, and key wireless devices
  Wireless-related Value-Added Solutions
  High-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies.

• Post-Sales Activities:
  Ensure a positive customer experience
  Assist w/ high-level support and troubleshooting
  Open tickets and engage appropriate support resources
  Train Sales on technical topics, product updates, Tech Talks
  Customer Trainings
  Product/Network/Marketing road-show webinars

Education:

• High School Diploma/GED (Required)
• Bachelor's Degree STEM area of study strongly preferred. (Required)

Work Experience:

• 2-4 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment.

Knowledge, Skills and Abilities:

• Technical Leadership
• Project Management
• Communication Excellent oral and written communications; strong interpersonal skills.
• Sales Experience with Sales Methodologies.
• Applications Proficiency with business application software.
• Strategic Leadership Ability to provide strategic direction in a leadership role.
• Technical Presentations Ability to create and deliver technical presentations.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

T-Mobile's Commitment

Total Target Cash Pay Range: $84,400 - $152,200, inclusive of target incentives

Base Pay Range: $59,080 - $106,540

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,  https://paylookup.t-mobile.com/paylookup?reqID=REQ290130&paradox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.