Senior Customer Reliability Engineer

Team: SUPPORT ENGINEER

Location: Flexible - Spain

Commitment: Regular - Full Time

Workplace Type: remote

What you will do:

• You will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues.
• Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
• Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
• Develop, review and maintain the internal collection of knowledge base articles.
• Triage and document bugs and enhancement requests as seen in the field, and through reproduction.
• Work with our Escalation Management team on hot accounts which are high touch
• Participate in on-call rotation

What you will bring with you:

• 5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security).
• Master level kubernetes and Linux experience.
• Working knowledge of one or more scripting languages (Bash/Shell/Python).
• Working knowledge of public providers and their services e.g. AWS, Azure, GCP
• Nice to have: knowledge of Oracle and IBM Cloud.
• Experience balancing multiple challenges simultaneously.

What we look for:

• Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.
• Experience using or integrating with Systems Management technologies.
• Hands-on experience with PaaS tools or other cloud management software.
• Experience in application integration.
• Experience writing and communicating in English and French.

When you join Sysdig, you can expect:

• Extra days off to prioritize your well-being
• Mental health support for you and your family through the Modern Health app
• Great compensation package