What you will do
- Reporting to the Sr. Director, APAC Customer Reliability Engineering, you will serve as a client-facing, problem-solving engineer to support and resolve technical issues for our highest-valued customers.
- You will provide incident management and customer problem resolution as an integral member of the technical support team.
- You will document issues, debug complex problems, and collaborate with Engineering to provide solutions.
- You will help with the development of internal and customer-facing knowledge and documentation.
What you will bring with you
- Minimum of five years experience as a technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, systems management, PaaS).
- Knowledge of cloud infrastructures such as Amazon AWS, Google Cloud, Microsoft Azure, and container technologies like Docker, Kubernetes, and Openshift.
- Hands-on Linux experience.
- Knowledge of infrastructure as code (IaC) tools like Terraform and AWS CloudFormation.
- Knowledge of one or more scripting languages (Bash/Shell/Python, etc) and other tools/platforms such as Cassandra, Elasticsearch, and/or Kafka.
What we look for
- Experience working in a cybersecurity role within Cloud Ecosystems, in post-sales technical support/escalations, or related fields.
- Ability to manage multiple customer issues simultaneously.
- Hands on technologists dedicated to continued learning.
- Fluency in both Japanese and English.
Why work at Sysdig?
- We're a well funded startup that already has a large enterprise customer base
- We have an organizational focus on delivering value to customers
- Our open source tools are widely used and loved by technologists & developers
When you join Sysdig, you can expect:
- Great compensation package, including equity opportunities
- An international culture with employees in more than 40 countries
- Flexible work arrangement
- Mental well-being support for you and your family and company-wide wellness days
- Development opportunities
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