Site Reliability Engineer
Location: Houston, TX, United States
This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.
Essential Functions:
Develop and refine strategy and process for all support issue tracking from intake through resolution in conjunction with senior members of the team.
Contribute to, and occasionally lead, strategic discussions to continue the evolution of flexibility and sustainability of the entire product suite.
Partner with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements.
Collaborate with Level 2 Site Reliability Engineering teams offshore as well as Level 1 on and offshore management.
Complete RCA on critical and high impact issues to reduce and ultimately eliminate recurring issues.
Actively maintain a thorough understanding of system architecture, applications, and related integrations. Partner with the
Platform team to understand and improve system monitoring and alerting.
With guidance from the SRE Manager, evaluate technology strategy, solutions, resources, process, and compliance
Minimum Qualifications
Bachelor’s degree in computer science, computer engineering or related field, or relevant training. Or equivalent combination
of experience and education.
3 years’ experience in technical operations support role.
3 years’ experience with enterprise cloud platforms.
Availability to work extended or off-cycle hours and participate in a 24/7 Site Reliability on-call rotation.
Preferred Qualifications
5 years’ experience in technical operations support role.
Experience with AWS.
Experience with APM tools such as DataDog, New Relic, Nagios and Splunk.
Experience in an agile development environment.
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