Forward Deployed Engineer

Department: GTM

Location: Berlin

Employment Type: FullTime

Synthflow AI is an enterprise AI agent platform that unifies customer operations across voice, chat, and messaging. Our agents handle routine interactions at scale so teams can focus on high-value work.

• Over 20M hours of operations automated

• 60% more calls answered vs. non-AI operators

• 150M interactions handled, 99.99% uptime

Backed by Accel, Atlantic Labs, and Singular. Trusted by 1,000+ customers. Recognized as one of the most promising companies in Germany.

About the Role

As a Forward Deployed Engineer (FDE) at Synthflow, you’ll be the bridge between our technology and our customers’ real-world success. You’ll work hand-in-hand with enterprise clients after the sale to implement, customize, and optimize Synthflow’s AI phone agent solutions for their unique environments.

You’ll combine strong technical acumen with customer empathy — translating business challenges into scalable solutions and ensuring smooth deployment, adoption, and measurable impact. This is a hands-on, high-ownership role where you’ll be both a builder and a strategic partner, helping customers realize the full value of Synthflow’s platform.

Your Responsibilities

• Lead end-to-end implementation of Synthflow’s AI phone agent platform for enterprise customers — from solution design to configuration, integration, and go-live.

• Collaborate closely with customer engineering, operations, and success teams to align technical deployments with business objectives.

• Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools.

• Proactively identify optimization opportunities, guiding customers to get the most out of their deployment and achieve meaningful business outcomes.

• Act as the technical voice of the customer, translating their needs into actionable product insights and collaborating with Synthflow’s engineering and product teams.

• Troubleshoot, resolve, and prevent technical issues, ensuring reliability and a frictionless experience in production environments.

• Create best practices, playbooks, and technical resources that improve future implementations and enable customer self-sufficiency.

• Contribute to account growth and renewal by driving strong adoption and long-term technical alignment.

Who You Are

• You have 3–6 years of experience in a technical, customer-facing role such as Forward Deployed Engineer, Implementation Engineer, or Solutions Engineer.

• You’re a hands-on problem solver — comfortable writing and debugging code (e.g. Python, JavaScript, or low-code integrations).

• You’ve led enterprise software implementations or integrations, ideally involving APIs, CRMs, or telephony platforms.

• You have experience or deep interest in AI/ML technologies, especially conversational AI or LLM-based systems.

• You’re a strong communicator who can bridge technical and business perspectives with clarity.

• You thrive in fast-paced, collaborative environments and are motivated by helping customers succeed.

• You are fluent in English & German (Spanish is a bonus)

Preferred Qualifications (Bonus Points)

• Experience integrating or supporting telephony providers, SIP, or contact center systems.

• Background in LLM prompting, AI orchestration, or intelligent automation.

• Familiarity with enterprise post-sales success frameworks (adoption, enablement, value realization).

• Track record of driving renewals, expansions, or measurable customer outcomes in enterprise settings.

What We Offer

• Impact at scale: Shape how leading enterprises adopt and operationalize AI voice technology.

• Autonomy at speed: A high-trust, high-ownership environment where you can move fast and make a difference.

• Remote-first flexibility: Work from anywhere with a distributed, async-first team.

• Cutting-edge tech: Build and deploy real-world AI systems at the frontier of automation.

• Growth path: Opportunities to evolve into leadership across technical success, product, or engineering.

• Rewarding package: Competitive pay, meaningful equity, and comprehensive benefits.

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.