Site Reliability, Manager
Location: Bengaluru, India
We Are
We are a technology organization operating high performance, large scale Linux production environments that support critical platforms and engineering teams. Our focus is on operational excellence, service reliability, automation, and continuous improvement. We run 24x7 operations and partner closely with platform, network, security, and engineering teams to deliver stable, secure, and scalable infrastructure.
You Are
You are an experienced people manager and technical leader with a strong background in Linux operations and Site Reliability Engineering. You thrive in high availability, always on environments, are comfortable leading teams through production incidents, and are passionate about automation, reliability, and building strong operational teams.
What You’ll Be Doing
• Leading and managing a 24x7 L1 Linux Engineering / SRE team operating in rotational shifts
• Owning hiring, onboarding, performance management, coaching, and career development for L1 engineers
• Owning L1 production support operations for Linux systems in a 24x7 environment
• Acting as the first leadership escalation point during major production incidents
• Ensuring adherence to SLAs, OLAs, and operational KPIs such as availability and MTTR
• Providing technical oversight across Linux OS, bare metal and virtualized platforms, and monitoring/logging systems
• Driving automation adoption using Ansible, Bash, and Python to reduce manual toil
• Defining and maintaining SOPs, runbooks, escalation procedures, and documentation
• Partnering with platform, network, security, and engineering teams to improve system reliability and resilience
The Impact You Will Have
• Ensuring stable, reliable, and efficient 24x7 L1 Linux/SRE operations
• Reducing incident recurrence and improving incident response and resolution times
• Building a skilled, motivated, and well governed L1 engineering team
• Improving operational maturity through automation, standardization, and documentation
• Enabling engineering and R&D teams through predictable and resilient platform operations
What You’ll Need
• 10–14+ years of experience in IT Infrastructure, Linux Operations, or SRE
• 4–6+ years of people management experience, preferably managing 24x7 support teams
• Strong hands on background in Linux system administration and production support
• Experience with incident management, on call models, and rotational shifts
• Advanced knowledge of Linux OS internals
• Experience with virtualization platforms (VMware, KVM, OpenStack, oVirt)
• Knowledge of monitoring and logging tools (e.g., Nagios, ELK)
• Experience with automation and configuration management (Ansible)
• Scripting skills in Bash and/or Python
Who You Are
• A strong people leader with excellent coaching and decision making skills
• Calm and effective under high pressure production scenarios
• Highly structured and data driven in driving operational excellence
• An effective communicator and stakeholder partner
• Passionate about reliability engineering, automation, and continuous improvement
The Team You’ll Be A Part Of
You will lead and be part of a Linux Engineering / Site Reliability Engineering organization responsible for frontline (L1) production support. The team works closely with L2/L3 engineering, platform, network, security, and R&D teams to ensure reliable and scalable infrastructure operations across the business.
Rewards and Benefits
• Opportunity to lead mission critical, large scale Linux and SRE operations
• High visibility role with exposure to senior leadership and engineering stakeholders
• Ability to shape operational strategy, automation, and reliability practices
• Strong focus on career growth, learning, and leadership development
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