Principal Engineer

Location: Sydney - Client Location

Time Type: Full time

Job Description

Principal AI Architect / Agentic AI Engineer

📍 Australia (Sydney) | Contract / Permanent

Are you passionate about building the next generation of AI-powered experiences? We are looking for a Principal AI Architect / Agentic AI Engineer to lead the design and development of enterprise-scale conversational and agentic AI solutions.

This role is ideal for a hands-on technical leader who combines strong software engineering fundamentals with deep expertise in AI orchestration, LLM applications, and conversational platforms.

What You'll Do

• Design and architect Agentic AI and Conversational AI solutions for enterprise use cases.
• Build intelligent AI agents with orchestration, tool integrations, decision-making workflows, and human-in-the-loop escalation.
• Develop and optimize LLM-powered applications leveraging RAG, retrieval systems, and knowledge bases.
• Lead engineering design, architecture reviews, and technical delivery across AI initiatives.
• Collaborate with business, product, and engineering teams to deliver scalable and secure AI solutions.
• Define best practices for AI governance, evaluation, observability, and responsible AI.

Must-Have Skills

✅ Experience designing and building AI, Agentic AI, or Conversational AI applications

✅ Strong experience with:

• Intent classification and NLU
• Agent orchestration and workflow automation
• API and tool integrations
• Human escalation workflows
• Enterprise application architecture

✅ Strong engineering, problem-solving, and collaboration skills

✅ Hands-on experience with modern software development and cloud-native architectures

Good-to-Have Skills

• Microsoft Copilot Studio
• Dynamics 365 Contact Center
• Conversational AI & Intent Modeling
• LLM / Generative AI Application Development
• Voice Bots, IVR & PSTN Integrations
• Synthetic Conversation & AI Agent Testing
• Agent Evaluation Frameworks & Guardrails
• Responsible AI Practices
• Azure AI Services, Power Platform & Dataverse
• Contact Center Routing, Queues & Workstreams

Preferred Background

• Principal Engineer, Staff Engineer, AI Architect, Solution Architect, or Lead AI Engineer
• Experience delivering production-grade AI solutions using Azure OpenAI, Copilot, LLMs, RAG, and Agentic AI frameworks
• Strong software engineering background with enterprise-scale systems

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice