VP, Technology Integration Manager

Role Summary/Purpose: 

The VP, Technology Integration Manager role will be responsible for leading new and existing partner integrations into Synchrony’s technology platforms aligning with SYF product roadmap. This role will lead all technology aspects for onboarding new clients and converting portfolios.  This role will work closely with Synchrony’s partners through the lifecycle of the project from understanding all technology requirements, helping strategize technology offerings during the RFP process, to developing a launch plan and execution. This role is responsible for collaborating with SYF internal stakeholders as well as clients and 3rd parties with digital and technology platform owners in partnership with the cross-functional portfolio teams to build and launch these platforms for Synchrony’s new partners. This role will also be responsible for driving transformations as part of the partner integration process. 

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities: 

• Be the “face” of Synchrony to the new client during the integration phase and centrally coordinate all aspects of technology to successfully launch a new program. 

• Work directly with client to represent digital and technology needs. 

• Assign necessary tasks to team members and provide direction & guidance for timelines, process, prioritization, milestones, reporting cadence, issue resolution, documentation, etc. 

• Evolve and optimize implementation plan and strategies as Synchrony migrates to an agile environment that combines multiple release dates for a final launch 

• Evaluate business requirements, user stories, and deliverables to ensure a comprehensive start-up or conversion plan is developed that encompasses all build, new feature testing, certification and other required testing. 

• Partner with internal product teams, ARTs, and Agile teams to align and evaluate best integration strategy for all features and functions committed to the new client. 

• Provide leadership and own the escalation point for all technology issue resolution that might arise across functional teams in assigned work streams. 

• Provide updates to the Client Integration Manager, Senior Leaders, GM’s and other internal and external stake holders on integration project statuses on a regular basis. 

• Communicate and facilitate effectively across diverse audiences (program peers, key 
stakeholders, executives, etc.) 

• Travel to client locations as needed to lead discovery sessions, project kick-off meetings, work-out sessions, etc. 

• Perform other duties and/or special projects as assigned 

Qualifications/Requirements: 

• Bachelor’s degree and 7+ years of experience in Information Technology, Business Integration, or similar field OR, in lieu of a degree, 10+ years of experience in Information Technology, Business Integration, or similar field. 

• 5+ years project management experience including leading large complex programs over multiple releases. 

• Proficient in Agile framework, JIRA, Confluence, MS Suite  

Desired Characteristics: 

• Experience in cards business, financial products or retail systems 

• 3-5+ years conversion or business integration experience 

• Proven track record with various testing models 

• Agile and Scrum Master experience and certification 

• Strong leadership and rigorous project management skills with the ability to successfully manage multiple priorities in a high-speed, quickly changing business environment 

• Strong quality/process improvement experience 

• Ability to lead large, diverse, and geographically distributed project teams 

• Able to demonstrate strong problem-solving skills, technical, operations and business levels 

• Ability to drive results in a matrixed environment 

• Experience working with Partners as well as vendors 

• A high degree of self-initiation 

• Strong Customer Experience focus