VP, Senior Product Engineering Manager (L13)

Job Description:

Role Title: VP, Senior Product Engineering Manager

Company Overview:

COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.

• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

This role will be part of the Cloud & Platform group part of CTO organization. Cloud team is responsible for the SYF public cloud platform & services.

Govern health, performance, capacity, and costs of resources and ensure adherence to service levels. Build well defined processes for cloud application development and service enablement.

Role Summary/Description

We're seeking an experienced Product Engineering Manager to drive the direction and execution of our cloud-native agile teams at scale. In this role, you'll collaborate with engineering teams, stakeholders, and customers to deliver scalable solutions while leveraging AWS services and agile best practices.

Key Responsibilities: 

• Coach teams on agile practices and help remove impediments to delivery 

• Mentor and coach teams on goal achievement and performance feedback

• Guide multiple agile teams through SAFe (Scaled Agile Framework) practices, including PI planning, backlog refinement, and release management

• Assist with work prioritization and alignment with on-shore product leads

• Partner with engineering teams to architect and implement solutions using AWS services, including compute, storage, networking, and security components

• Facilitate agile ceremonies across teams, ensuring effective coordination and dependency management

• Gather and analyze customer requirements, market research, and technical constraints to inform product decision

• Create detailed product specifications, user stories, and acceptance criteria that balance technical depth with business value

• Drive the adoption of cloud-native practices and guide teams through AWS service selection and implementation

• Monitor product performance metrics, cloud costs, and infrastructure efficiency to optimize ROI

• Lead product strategy and roadmap development for cloud infrastructure initiatives, ensuring alignment with business objectives and technical feasibility

Qualifications/Requirements:

• 12+ years of product management or engineering management experience with cloud infrastructure products or on lieu of a degree 14+ years of relevant experience

• 3+ years experience working in SAFe or other scaled agile frameworks

• Deep understanding of AWS services and architecture patterns, including EC2, S3, RDS, Lambda, API Gateway, and container services

• Certified SAFe Product Owner/Product Manager (POPM) or equivalent

• Experience with Infrastructure as Code (IaC) tools like CloudFormation or Terraform

• Strong technical background with hands-on development or DevOps experience

• Track record of delivering complex technical products from conception to launch

• Excellent communication skills with ability to translate technical concepts for various audiences

• Bachelor's degree in Computer Science, Engineering, or related field

Desired Characteristics: 

• SAFe Program Consultant (SPC) certification

• AWS certifications (Solutions Architect, DevOps Engineer)

• Experience with microservices architecture and containerization

• Knowledge of security and compliance requirements in cloud environments

• Experience leading distributed agile teams

• Background in value stream mapping and lean principles

• Experience with data analytics and monitoring tools

Eligibility Criteria:

12+ years of product management or engineering management experience with cloud infrastructure products or on lieu of a degree 14+ years of relevant experience

Work Timings: 3 PM to 12 AM IST

(WORK TIMINGS: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L11+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L11+ Employees can apply

Grade/Level: 13

Job Family Group: