VP, Credit Program Manager

Location: Alpharetta Site, Chicago Site, Stamford Remote CT, Costa Mesa CA US, Draper Site, San Francisco Bay Area Remote CA, Dallas Remote TX, Phoenix Remote AZ, NYC Bryant Park Site, Boston Remote MA, Cincinnati West Chester Site, St. Paul Remote MN, Baltimore Remote MD, Orlando Site, Kansas City Remote MO, Rapid City Remote SD, Charlotte Remote NC, Canton Remote OH, Stamford Site, Seattle Remote WA, Bentonville Site

Time Type: Full time

Job Description

Job Description:

Role Summary/Purpose:

The VP, Credit Program Manager will be responsible for supporting the Credit Product Commercialization leader and providing credit support for the Growth organization product development team. In this role, you will lead the credit requirements/design and coordinate the credit build to drive faster growth and better execution for the platform stakeholders.

This role partners cross-functionally with Product, Credit, Commercial, Digital and Technology teams to translate strategy into executable launch plans and deliver successful roll-outs.

The ideal candidate is analytical, detail-oriented and comfortable working cross-functionally in fast moving environments.

This role reports to the VP, Credit Product Commercialization.

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. 

Essential Responsibilities:

• Drive Credit build for the Growth organization

• Act as a bridge between Product, Credit strategy and infrastructure teams

• Structure credit roadmap with the Product development team and platform stakeholders.

• Develop capabilities and features and identify gaps with Credit’s PRISM teams

• Bring in appropriate Credit SME/strategy owners to identify business requirements, write user stories, provide credit support from ideation/incubation to build and launch capabilities

• Collaborate with product managers from the Growth organization to deliver functionality/features across all 5 platforms

• Support the product commercialization plans and set expectations for delivery of new functionalities.

• Partner with key stakeholders such as Credit and Product teams to help identify and prioritize ideas/features.

• Actively engage in PI (program increment) planning as part of the SAFe framework.

• Execute special projects as requested, including gathering/disseminating competitive intelligence, team meeting management.

• Perform other duties and/or special projects as needed

Qualifications/Requirements:

• Bachelor’s degree and 5+ years of progressive work in consumer risk management, credit management or similar role or in lieu of a degree, 8+ years in consumer risk management, credit management or similar role

• 5+ years project management experience, preferred in Agile environment

• 5+ years in credit products including Acquisitions, Account Management, Collections and Authentication

• Minimum of 3 years cross-functional team leadership management experience

• Ability and flexibility to travel for business as required

​Desired Characteristics:

• Bachelor's degree in Engineering, Business or related field.

• Strong influencing skills in a complex matrix working environment

• Strong Program Management, Project Management and/or Business Analyst experience

• Experience in the banking/credit card industry

• Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment

• High energy, self-motivated, with strong communication skills (verbal and written)

• Experience with Agile software development framework, acting in the Product Owner role

• Experience working in a dynamic and matrixed environment

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: