Product Engineer, ACM (L09)

Job Description:

Role Title: Product Engineer, ACM (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards.

The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day to day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year.

Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering team is the place to be.

Role Summary/Purpose:

Billions of transactions and you’ll touch all of them if you join our IT team as Product Engineer,  ACM Imagine the sheer scale of what we impact every second of every day. Now imagine what you can do with that influence. This is where you can shape the future of Servicing our customers.

As an Product Engineer,  ACM, you’ll be building Microservices, MFE’s, API’s and managing an amazing team of engineers working on our applications leveraging cloud technologies.

It’s the ideal time to come aboard – we’re focused on the future, continuing to evolve a company and help define the financial technology industry. With so much opportunity available, this is where you can make your mark.

Key Responsibilities:

• Work as Product Engineer with expertise in Advanced Case Management with IBM Case Manager and FileNet P8 platform.

• Work with business and IT stakeholders to understand business needs in the area of casemanagement and provide solutions; provide technical leadership to development team.

• Work with business analysts, developers, project managers, and users to capture requirements, provide solution design and govern implementation

Required Skills/Knowledge:

• Bachelor’s degree in any engineering discipline or MCA with 2+ years of working experience on IBM Case Manager or in lieu of degree 4+ years of working experience on IBM Case Manager.

• Must have experience working on IBM Case Manager 5.1/5.2/5.3

• Experience in Case management and Business Process Management solution design and development using IBM Case Manager and IBM FileNet P8 stack.

• Experience with customization of IBM Case Manager Solutions, development of widgets,

• External Data Services, Case Manager API.

• Excellent Oral and written communication.

• Flexible to work across time-zones if needed.

• Experience in developing restful services using spring boot.

Desired Skills/Knowledge:

• Familiarity in designing application using SOLID principles, Java and microservice design patterns with business acumen

• Working knowledge in RDBMS

• Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options

Eligibility Criteria: Bachelor’s degree in any engineering discipline or MCA with 2+ years of working experience on IBM Case Manager or in lieu of degree 4+ years of working experience on IBM Case Manager.

Work Timings: 12 PM - 11 PM IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L04+ Employees can apply

Grade/Level: 9

Job Family Group: