AVP, Software Engineer III, Servicing Apps (L10)

Job Description:

Role Title: AVP, Software Engineer III, Servicing Apps (L10)

Company Overview:  

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women talent

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being

• We provide career advancement and upskilling opportunities for all to take up leadership roles

Organizational Overview:

Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards. The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day to day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year. Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be

Role Summary/Purpose: 

As the AVP, Software Development Engineer – III for Servicing Apps, you will leverage your technical expertise to develop and support Commercial contact center applications. This role involves overseeing multiple Commercial applications, leading agile teams, and driving key initiatives across Servicing Organization.

Essential Responsibilities:

• Lead the support and development of Commercial contact center applications.

• Drive Emergency Response Teams (ERTs) and root cause analysis to ensure high availability and reliability for business objectives.

• Identify and implement system improvements and automations through innovation.

• Collaborate with Synchrony and Supplier technical resources and product managers to translate system architecture and product requirements into well-designed software components.

• Participate in software design reviews, code reviews, and provide recommendations to the development team.

• Stay updated on emerging technologies while maintaining proficiency in existing technologies.

• Build and motivate strong technical teams, retaining critical skills.

• Perform other duties and special projects as assigned.

Required Skills/Knowledge:

• Bachelor's degree in Computer Science/Engineering or related field, with a minimum of 5 years of experience in Information Technology.

• Minimum 5 years of hands-on experience with Java, J2EE, Web Services, and Spring.

• 2+ years of experience in a support role, preferably for a web application.

• 2+ years of experience in architecting API based web application.

• 3+ years of experience in supporting or developing applications using microservices architecture and cloud technologies such as Spring Boot, React, PCF, AWS, Maven, BitBucket, GitHub, Jenkins, Angular, Bootstrap, and Splunk.

• 5 years of experience in agile software development practices.

• Strong understanding of SDLC processes and release management.

• Proven analytical and problem-solving skills.

• Excellent oral and written communication skills.

• Willingness to work flexible shift timings to respond to emergencies.

Desired Characteristics:

• Exceptional customer focus with the ability to effectively manage and exceed customer expectations.

• Proven ability to align business strategy with IT technology initiatives.

• Up-to-date knowledge of industry trends and best practices.

• Strong business acumen with a comprehensive understanding of financial services business processes and practices.

• Familiarity in designing application using SOLID principles, Java and microservice design patterns with business acumen

• Working knowledge in RDBMS

• Familiarity and Understanding of Critical Workstation Business Capabilities.

• Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options

Eligibility Criteria: Bachelor’s Degree with minimum of 5+ years of experience in Information Technology, or in lieu of a degree 7+ years of experience in Information Technology.

Work Timings: 2 PM – 11 PM IST

(This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L08+ Employees can apply

Grade/Level: 10

Job Family Group: