AVP, Remediation Analytics (L10)

Location: Hyderabad IN, Remote Northern Region IN, Remote Southern Region IN, Remote Western Region IN, Remote Eastern Region IN

Time Type: Full time

Job Description

Job Description:

Role Title: AVP, Remediation Analytics (L10)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview: The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects.

Role Summary/Purpose:

The AVP, Remediation Analytics reports to the AVP, Remediation Analytics Lead. Incumbent in this role will have the opportunity to work on remediation projects with special focus on Credit functions.  This individual will have the responsibility of understanding business requirements and building complex logics to identify and remediate the impacted population. This role will provide a platform to drive and manage various projects within the framework of remediation analytics.

Essential Responsibilities:

• Develop Advanced SAS and/or SQL code, visual basic macros or other query tools for remediation.

• Support remediation projects partnering with FRCs and cross-functional teams, understand business requirements and ask probing questions to uncover as many requirements as possible, develop analytics solutions to identify impacted population and harm.

• Timely escalation to manager if roadblocks are encountered.  Work with manager and leadership to resolve roadblocks for their project.

• Minimize defects by utilizing standard code sets and waterfalls where available, ensuring all certification and validation requirements are completed prior to submission.  Ensure defects found are corrected timely and prevented going forward. 

• Support audits via documentation of code and analytic outcomes and as extraction of data.

• Ensure quality of deliverables by implementing controls to ensure accuracy

• Work on a number of different projects simultaneously, of varying complexity and length. Establishing priorities and coordinating work

• Analyze remediation analytic processes and technology and present recommendations for improvement.

• Support Best-in-class analytic solutions/algorithms. Provide insight and support in various initiatives/projects

• Share critical experiences and best practices across the Remediation COE.  Provide updates on project progression and escalate challenges and roadblocks timely.

• Share critical experiences and best practices across the Remediation CoE

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree and minimum 6 years of experience in a consumer finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization

• 4+ years of experience in Analytics domain

• Atleast 4 years of SAS programming experience.

• Solid working knowledge of Unix, Excel.

• Strong written/oral communication skills.

• Able to work hours that compliment US, not necessarily match but have some degree of overlap.

Desired Characteristics:

• Experience with and knowledge of Credit data & lifecycle

• Deep experience with various Regulatory Reporting / Remediation Projects.

• Big-picture understanding of Credit Card processes & ability to communicate with business and technical stakeholders

• Strong knowledge & hands-on experience with advanced Analytical techniques

Eligibility Criteria: Bachelor’s degree and minimum 6 years of experience in a consumer finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization

Work Timings: 2 PM IST to 11 PM IST

(This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) • Must not be on any corrective action plan (First Formal/Final Formal, LPP
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L8+ Level Employees can apply

Grade/Level: 10

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