AVP, Reliability & Observability Engineer (L11)

Job Description:

Role Title : AVP, Reliability & Observability Engineer (L11)

Company Overview :

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. 

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organization ​Overview :

Reliability and Observability Engineer role reports into Technology team which is the backbone of our Organization, driving innovation, efficiency and reliability across all digital and operational platforms. We are committed to build scalable, secure and high-performing solutions that empower our business and customers.

Our team specializes in Service Operations and Infrastructure management for Compute, Storage, Network, Voice, Virtualization and Datacenter services. We enhance business agility, optimize workflows and support strategic growth initiatives using latest technologies and best practices.

With a focus on collaboration, automation and resilience, we strive to create a technology driven ecosystem that fosters innovation, enhances user experience and delivers long-term value to the organization.

Role Summary/ Purpose:

The AVP, Reliability and Observability Engineer will be responsible for improving the reliability, performance and availability of Infrastructure services. You will be responsible for designing, implementing and maintaining scalable infrastructure, automating operational tasks, and responding to incidents to minimize downtime. This position also focuses on building and maintaining tools and frameworks for monitoring, logging and alerting across the infrastructure and application layers. The candidate will possess a deep understanding of monitoring systems, incident response strategies and performance optimization techniques, ensuring services meet high standards of availability and resilience.

Key Responsibilities

• Design, build and maintain scalable, highly available infrastructure in cloud and on-prem environments

• Implement Infrastructure as Code using tools like Terraform, Ansible or similar technologies

• Develop and maintain monitoring and alerting systems - NewRelic, Grafana, Prometheus

• Improve availability and performance for applications and infrastructure using observability tools

• Participate in troubleshooting and drive root cause analysis and corrective actions for critical incidents

• Automate repetitive tasks to improve operational efficiency

• Optimize resource utilization to reduce costs while maintaining performance

• Work closely with infrastructure teams to implement DevOps best practices

• Assist in the design and implementation of CI/CD pipelines

• Implement and maintain security best practices in the infrastructure

• Ensure systems comply with relevant regulatory requirements

Qualifications & Requirements:

• Minimum 6+ years of Bachelor’s degree in computer science, Engineering or related field, or equivalent work experience or in lieu of a degree 8 + Years of relevant experience

• 5+ years of experience with cloud platforms - AWS, Azure and GCP. Cloud certifications preferred.

• Knowledge of system architecture, understanding of distributed systems, familiarity with DevOps practices

• Expertise in infrastructure automation tools - Terraform, Ansible, Chef

• Proficiency in scripting/programming languages - Python, Ruby, Bash

• Understanding of Linux/Unix and Windows systems and networking fundamentals

• Experience with monitoring, logging and alerting tools - NewRelic, Splunk, PagerDuty, Grafana, Prometheus

• Familiarity with containerization and orchestration - Pivotal Cloud Foundry, Kubernetes

• Knowledge of database administration and optimization

Desired Characteristics:

• Demonstrated stakeholder focus – evaluates decisions through the eyes of the stakeholder; builds strong stakeholder relationships

• Experience working with cross regional teams around the globe

• Running core operations, strategic planning, organizational communications, development programs and Project to Support process 

• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive 

• Strong work ethic with the ability to work independently and work in a remote environment 

Work Timings : 02:00 PM to 11:00 PM IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible and can apply.

• L9+ Employees can apply.

Grade/Level: 11

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