AVP, Reliability Engineer - Apply and Buy Digital apps (L11)

Job Description:

Role Title: AVP, Reliability Engineer - Apply and Buy Digital apps (L11)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. 

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles

Organization Overview:

Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards.The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day-to-day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year. Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be.

Role Summary/Purpose:

AVP, Reliability Engineer - Apply and Buy Digital apps – Contribute to the management of support operations for engineering applications by collaborating effectively with Vendor Partners and Synchrony Teams during the India time zone. This is a hands-on technologist role that requires exposure to SRE and DevOps technology stack along with understanding the application support process. This role entails monitoring and addressing incidents and alerts of engineering applications, ensuring a seamless handoff process with US vendor partner and Synchrony Teams. As a team member, you will play a key part in implementing technical strategies to improve support efficiency, optimize resolutions, introduce automation and incorporate site reliability engineering (SRE) principles to refine practices.

Key Responsibilities:

• Responsible to keep up the reliability, health and performance of SYF ecommerce applications.

• Evaluate the reliability metrics applying observability tools and provide continuous improvements to the application platform.

• Coordinate with application agile development teams, infrastructure, vendor partners and other teams to implement the technical solutions to minimize the downtime and improve the application availability.

• Improve application recovery times and implement self-healing concepts.

• Identify repetitive tasks and tap opportunities for proactive/reactive automation using scripting languages

• Develop and maintain runbook and playbooks for the operations.

• Perform incident root cause analysis.

Required Skills/Knowledge:

• Bachelor’s Degree with 6+ years relevant experience in Information Technology, or in lieu of a degree 8+ years of relevant experience in information Technology.

• Minimum 6+ years in the application support and/or software development role.

• Good understanding of ITIL process, incident management and problem resolution.

• Proficiency in DevOps concepts, Site Reliability Engineering (SRE) principles, including automation, monitoring and reliability best practices.

• Hands on experience of application support operations and different support metrics required to make the decisions.

• Hands on experience with monitoring/observability/capacity management tools stacks (Splunk, NewRelic, BMC), automation and monitoring scripting languages like PowerShell scripting, Ansible, Bash.

• Good exposure to cloud based platforms (AWS, Pivotal Cloud Foundry), experience in any of the containerization tools/microservices technology

• Good exposure to code management tools (bitbucket), DevOps Pipelines (Cloudbees, Jenkins)

• Good understanding of Agile methodologies Scrum and Kanban.

• Passion for technology and self-driven, detail oriented, strong organizational and time management skills.

• Should be a self started and be able to operate with a limited level of direct supervision.

Desired Characteristics:

• Site reliability Engineering work experience/knowledge and tools/tech platform required to support the SRE operations

• ITIL foundation and SRE/DevOps  certification are nice to have

Eligibility Criteria:

Bachelor’s Degree with 6+ years relevant experience in Information Technology, or in lieu of a degree 8+ years of relevant experience in information Technology.

Work Timings: 2pm to 11pm IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details

For Internal Applicants:

• For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.

• Inform your Manager or HRM before applying for any role on Workday.

• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• Level 9+ employees are eligible to apply

Grade/Level: 11

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