AVP, Consumer Bank Project Manager

Job Description:

Role Summary/Purpose:

The AVP, Consumer Bank Project Manager role will involve the planning, design, and implementation of the Synchrony Consumer Bank Projects. The project manager will be responsible for managing multiple projects through a governance model. The ideal candidate will deliver world class applications by engaging with key business, technical, and vendor stakeholders to understand business needs and identify solutions. This individual will work in a matrix environment collaborating with the business, QA, Synchrony development teams and multiple vendors to ensure all business needs are met and implemented for the project while maintaining the timelines.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Develop project plans to realize the requirements, while leading, managing, tracking, and communicating the execution of the plans and ensure that projects are completed on time and within budget.

• Collaborate with project stakeholders to develop business requirements and define potential areas of customer impact

• Work with cross-functional teams to create a holistic road-map and planning for product delivery

• Collaborate with vendors and Synchrony IT to define technical requirements and create project documentation as needed.

• Collaborate with Synchrony Consumer Banking Quality Assurance team to conduct and coordinate UAT and QA testing on projects and enhancements as they are passed from development.

• Provide regular communication and updates to team and stakeholders and lead project issue triage and status update meetings regarding projects and enhancements. Manage and coordinate project milestone sign offs, closeout meeting and approval at delivery of project.

• Manage multiple projects simultaneously and understand project priorities in context with the demands of the individual businesses.

• Consolidate and provide feedback, update change logs

• Escalate issues/risks associated with project pipeline, capacity and/or scope creep

• Develop implementation plans, coordinate system outages and plan conversion weekend.

• In depth knowledge in requirements gathering, design, UI specs with visuals and wireframes, gap analysis, business processes and rules, use cases, data dependencies, and back end processing needs.

• Ensure technical documentation accurately reflects software components developed and delivered.

• Strong analytical and effective leadership skills to understand business and customer needs and provide innovative solutions.

• Document and lead design reviews, provide input to the design recommendations.

• Lead the deployment of new modules upgrades and fixes to the production environment, as needed.

• Assist in production support. Troubleshoot existing information systems to identify errors or deficiencies

• Adhere to standards and procedures; check for compliance. Prepare and present formal training to IT staff, as needed.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree and a minimum 2 years of IT experience or, in lieu of degree, high diploma/GED and a minimum of 4 years of IT experience

• Minimum 2 years of project management experience working as a liaison between developers and the business on complex application based projects using SDLC and/or Agile methodology

• Minimum 2 years of experience developing customer focused software applications in programming languages, operating systems and databases

• Experience with Microsoft Project and/or other Project Management tools

Desired Characteristics:

• Technical experience working in .Net, Java, SQL

• Experience with Agile software methodologies

• Project Management Professional (PMP) Certification

• Experience in the banking or financial services industry

• Fiserv experience

• Creativity, enthusiasm and energy with a strong customer "can do" attitude and result oriented

• Demonstrated decision making and problem solving skills

• Strong oral and written communication skills, as well as the proven experience managing expectations of the business, team members, management and external groups

• Proven experience applying technology to solve business problems

• Strong attention to detail

• Keen on self-learning and continuous improvements

• Desire to work in a dynamic, fast paced environment

• Self-motivated and able to work independently or in a team environment

• Strong verbal and written communication skills to collaborate with different IT and business teams

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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