AVP, Cloud Technology Storage & Backup Engineer (L10)

Job Description:

Role Title: AVP, Cloud Technology Storage & Backup Engineer (L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women talent

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being

• We provide career advancement and upskilling opportunities for all to take up leadership roles

Organizational Overview:

This role will be with the Storage & Backup Team which is part of the Infrastructure Services Team in the CTO organization.

• The Storage & Backup team is responsible for the design, engineering, and operation of the Storage & Backup products, services & Apps to all the Synchrony Applications OnPrem and in the Cloud.

• This includes, but is not limited to,  Architecture & Design related to onboarding of new Storage & Backup product services onprem and in the cloud. Integrations to support Automation, DEVOps &, VOICE, Network &  Converged teams related to Storage & Backup

Role Summary/Purpose: 

The AVP, Cloud Technology Storage & Backup Engineer will be responsible for Standards creation, gathering, planning, and managing the cloud engineering activities, POCs, assessments, automation and requirements. This role will coordinate and collaborate with other agile and scaled agile teams including other cloud product owners and application owners to ensure all cloud storage and backup requirements and timing are aligned with the cloud program roadmaps. This AVP will partner with the Infrastructure Technology Program office to manage product features and roadmaps to ensure the successful delivery and adoption of cloud storage & backup products. 

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Key Responsibilities: 

• Partner with the Infrastructure Program leaders and technology teams to maintain and deliver on the Infrastructure Storage & Backup Program strategy

• Maintain the Infrastructure Storage & Backup Program portfolio features and epics

• Subject matter expert on cloud storage & backup services for any new requests for Cloud applications and migrations.

• Able to be hands on keyboard for automation across cloud storage & backup services.

• Develop controls and reporting to ensure storage and backup services are in compliance with standards 

• Design, implement and test data recovery procedures for cloud services

• Collaborate with cross-functional teams and external vendors, including engineering, data, governance, infrastructure, to define and manage the requirements and dependencies to ensure successful product development and delivery

• Map out project dependencies to inform the necessary sequence of development and align with wave plans and roadmaps

• Communicate and facilitate effectively across diverse audiences within and outside of the Agile Team (program peers, key stakeholders, executives and clients)

• Partner closely with technology program leaders and the Office of Agile  

• Coach Agile behavior, leading by example

• Facilitate Agile Ceremonies: Scrum of Scrums, PO Syncs, Backlog Refinement, Sprint Planning, Demos/Reviews, Retrospectives, and release planning

• Perform other duties and/or special projects as assigned

Required Skills/Knowledge: 

• Bachelor's Degree and 5+ years of IT experience or, in lieu of a degree, a high school diploma / GED and 7+ years of Product / Project Management experience in the credit card, financial services, or technology industries 

• Minimum 4+ years Product / Project Management experience in the credit card, financial services, or technology industries 

• Minimum 1 year of experience in enterprise Storage Background in DELL, Netapp, Pure.

• Minimum 1 year of experience in enterprise Cloud Backup Experience such Rubrik, Cohesity, DD/VE or Avamar/VE.

• AWS Certifications/training.

• Azure Certifications/training.

• Proficiency in Agile methodologies and tools (e.g., Scrum, Kanban)  

• Action oriented – create an environment to leverage agile methodology and deliver continuous benefit to the business teams during the project 

• Proven experience in problem solving and negotiating solutions

Desired Skills/Knowledge: 

• SAFe Product Owner/Product Manager Certification is a plus

• Enterprise Storage Background in DELL, Netapp, Pure would be a plus.

• AWS Certifications/training a plus

• Azure Certifications/training a plus

• Enterprise Cloud Backup Experience such Rubrik, Cohesity, DD/VE or Avamar/VE would be a plus.

• Strong Automation skills a plus

• Technical Aptitude / background

• Self-Starter with a strong work ethic

• Ability to make decisions where applicable and escalate when necessary

• Strong cross-functional team player with the ability to work seamlessly across a matrix organization

• Creativity, enthusiasm and energy with a strong customer "can do" attitude and result oriented 

• Solid prioritization and organizational skills

• Solid communications, relationship building, and collaboration skills 

Eligibility Criteria: 

Bachelor's Degree and 5+ years of IT experience or, in lieu of a degree, 7+ years of IT experience.

Work Timings: 6:30pm to 2:30am IST

(WORK TIMINGS: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants: 

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L08+ Employees can apply

Grade/Level: 10

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