AVP, API Engineering Manager (L11)

Job Description:

Role Title : AVP, API Engineering Manager (L11)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organization Overview

Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards.

The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day-to-day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year.

Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be.

Role Summary/Purpose:

The Assistant Vice President - API Engineering Manager, craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role will require deep expertise in payment card processing industry, and experience with event-driven architecture, microservice architecture, and cloud technologies. The ability to influence and lead a team are musts.

This AVP will lead the development and support of Credit Card processing platforms by creating and developing thoughtful solutions that avoid software defects and maintain operational excellence.  In short, you would be one of our technical experts and team leaders.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training, and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.

Key Responsibilities:

• Must have a solid understanding of Credit Card processing platform.

• Researches and recommends alternative actions for problem resolution

• Influence and collaborate with software developers, product owners, application architects, and customer application experts to create amazing apps

• Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command

• Ensure compliance with architecture, security and technology standards set by Synchrony

• Assist in crafting and maintaining the future state technology architectural strategy, along with our application modernization and migration roadmap

• Participate in Agile scrums consisting of cross-functional teams

• Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews

• Lead a team of 3 to 5 resources.

• Ensure application code quality through development, test, and QA

• Participate in addressing root cause analyses, incident reports and provide direction in problem resolution

• Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes

• Passionate about the latest technologies, open-source projects and languages

• Provide 24x7 on-call support periodically throughout the year

• Identify ways to increase efficiency and improve system performance

• Work with third party vendors to develop software and/or integrate their software into the company's products

• Perform other duties and/or special projects as assigned

Required Skills and Knowledge:

• Bachelor’s Degree and 6+ years relevant experience in Information Technology, or in lieu of a degree 8+ years relevant experience in information Technology

• 5+ years of applied Java experience

• 5+ years of hands-on experience in Credit Card Acquisition platform with ample knowledge in credit card application processing and decisioning systems.

• Critical Thinking, creativity and problem-solving skills.

• Strong analytical and problem-solving skills.

• Excellence in technical communication with technical and non-technical peers.

Desired Characteristics:

• Experience C++, Java, Kafka, DevOps and Agile based Development

• Experience with database architecture, data modeling and familiarity with MySQL & SQL

• Familiarity with JSON, REST and XML based web services

• Excellence in technical communication with technical and non-technical peers

• Experience with writing unit, and integration test cases for high availability

Eligibility Criteria:

• Bachelor’s Degree and 6+ years relevant experience in Information Technology, or in lieu of a degree 8+ years relevant experience in information Technology

• Minimum 5+ years of applied Java experience

• Minimum 5+ years of hands-on experience in Credit Card Acquisition platform with ample knowledge in credit card application processing and decisioning systems.

Work Timings:   02:00 PM to 11:00 PM IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying.

• Inform your Manager or HRM before applying for any role on Workday.

• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• Level 9+ employees are eligible to apply 

Grade/Level: 11

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