Senior Robotics Field Engineer

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need 

We are looking for a Senior Robotics Field Engineer to join our Mobile Robots Engineering team within our Core Engineering org. Your job will be to provide engineering support for mobile robots at customer sites. 

What we do 

At the forefront of technological innovation in robotics and automation, our Hardware Engineering team is dedicated to developing cutting-edge solutions that revolutionize industrial applications. We blend advanced robotics with automation to design systems that are not only innovative but also robust and scalable, capable of operating efficiently across various industrial settings. Our work encompasses a broad spectrum of activities including mechanical design, electrical engineering, and software integration, ensuring that every product we develop meets the highest standards of quality and performance. We are a dynamic group of professionals committed to pushing the boundaries of what's possible in hardware engineering, driving forward our mission to lead and transform the industry. 

What you’ll do 

• Troubleshoot and resolve complex technical issues in real-time, utilizing expertise in mechatronics, embedded systems, and sensor integration. Provide technical guidance to maintenance teams for system diagnostics and component-level repairs. 

• Oversee the development and execution of detailed test plans, including setting milestones and defining requirements for advanced tools, instrumentation, and capital equipment necessary for robotics system validation and field performance assessments. 

• Lead and coordinate engineering campaigns for field upgrades, focusing on hardware and software enhancements to improve robotic system reliability, autonomy, and operational efficiency. 

• Collaborate with engineering design teams to develop and refine system architectures, leveraging expertise in kinematics, real-time control algorithms, and AI-based decision-making systems. 

• Act as the primary technical liaison between stakeholders, including senior leadership, R&D teams, and external partners. Provide detailed updates on system diagnostics, root cause analyses, and potential technical fixes. 

• Partner closely with internal engineering teams, including systems engineers and robotics software developers, as well as external operations and maintenance teams, ensuring seamless integration and performance optimization of deployed robotics systems. 

• Engage in cross-functional collaboration with engineering development teams, offering data-driven insights to inform design decisions and enhance the next generation of robotics technologies. 

What you’ll need 

• Bachelor's degree in a robotics or engineering field or equivalent professional experience 

• Minimum 8 years of experience in providing engineering services on site with complex robotic, automotive, or electromechanical systems  

• Demonstrated ability to troubleshoot electrical/mechanical/software systems to identify root cause of issues 

• Hands on experience designing complex robotic / electromechanical systems 

• Experience with drivetrain systems, batteries, PCBAs, and other electromechanical components and systems 

• Ability to travel up to 100% 

Physical Requirements

• Remote, field-based position

• Travel is required up to 100% of the time. Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. 

• The employee is responsible to own a credit card and manage expenses personally to be reimbursed on a bi-weekly basis. 

• Our main office is in Wilmington, MA. The person taking this position will be required to perform work at our customer installation locations for extended periods of time where equipment is installed and ready for commissioning.

• The employee is frequently required to walk and reach with hands and arms  

• The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl.  

• The employee must regularly lift and/or move up to 50 pounds.  

• Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.

Work Environment

• Approximately 75% of time will be spent on a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness)  

• There will be steep stairs to climb into the structure You may be required to routinely walk up and down stairs to navigate the automation structure. 

• You will regularly be near railings that are high off the ground  

• Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.  

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About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. 

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.