Operations Project Manager (Portugal-based Remote/Hybrid)

Key Responsibilities:

• Project Coordination and Execution:
- Develop project plans, timelines, and budgets for each assigned project.
- Coordinate with cross-functional teams to ensure project milestones are met.
- Monitor project progress and provide regular updates to senior management.


• Process Improvement:
- Identify opportunities for process improvements and implement solutions to enhance operational efficiency.
- Conduct regular process audits and assessments to ensure compliance and effectiveness.
- Use data-driven insights to drive continuous improvement initiatives.


• Coordinate special projects:
* AI Implementation
- Oversee the implementation of AI technologies across relevant departments.
- Collaborate with AI and engineering teams to ensure successful integration and deployment.
- Monitor and evaluate the performance of AI systems, making adjustments as necessary.


* Return Projects
- Manage projects related to the return of products, ensuring compliance with company policies and customer satisfaction.
- Coordinate with logistics, customer service, and warehouse teams to streamline the return process.
- Develop and implement strategies to minimize return rates and improve return handling efficiency.


• Termination Process:
- Lead the management and optimization of the client termination process.
- Work closely with HR, IT, and legal teams to ensure a smooth and compliant termination process.
- Develop and maintain documentation and guidelines for the termination process.


• Client Processes:
- Oversee and improve client-facing processes to enhance client satisfaction and operational efficiency.
- Collaborate with customer success, sales, and other teams to identify and address process inefficiencies.
- Implement best practices and standard operating procedures for client interactions.


• Stakeholder Communication:
- Maintain clear and effective communication with all project stakeholders.
- Facilitate regular meetings and updates to inform stakeholders of project status and changes.
- Address and resolve any issues or conflicts that arise during project execution.

Required Skills and Qualifications:

• Proven experience in project management, particularly in managing operational processes.
• Strong understanding of AI technologies and their implementation in business operations.
• Excellent organizational and multitasking skills.
• Effective communication and interpersonal skills for cross-functional collaboration.
• Ability to think strategically and critically to drive process improvements.
• Proficiency in project management software and tools.
• Strong problem-solving skills and the ability to handle high-pressure situations.
• Experience working in a fast-paced, dynamic environment.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A stimulating environment with room for creativity - fast-paced, fun, and energetic startup;
• A flexible environment where you can control your hours (remotely) with unlimited vacation; 
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy (Portugal only);
• To get to know more about our Tech Stack, check here.