Business Intelligence Analyst
Department: Dept: Business Operations
Location: New York
Compensation: $90K – $110K
Employment Type: FullTime
THE OPPORTUNITY
Swish Breaks is redefining live shopping at scale. We power 100,000+ monthly orders across Whatnot, Fanatics Live, TikTok, and our owned digital channels. You’ll build the system that makes sense of it all — bringing our customer data into one place and turning it into clear, usable insight. Your work will directly impact retention, VIP growth, and smarter product decisions.
ABOUT THE ROLE / WHY THIS ROLE EXISTS
As Swish scales, complexity increases across channels, formats, and customers and we need someone who can see the signals clearly. You will sit at the center of our performance data, identity growth opportunities early, and turn analytics into clear direction for stakeholders across the company to make daily decisions. Your focus: use data to drive faster growth, stronger retention, and smarter business moves.
RESPONSIBILITIES
You will:
Build and refine operational dashboards in BI tools (Looker, Tableau, Mode, etc.)
Translate customer and cohort data into actionable CRM and VIP recommendations
Monitor GMV, retention, AOV, margin, and channel profitability daily
Identify anomalies and surface risks before they compound
Own Weekly Business Review reporting and performance analysis across all channels
Drive test-and-learn measurement across pricing, format, and product mix
EXPERIENCE & QUALIFICATIONS
You have:
3–6 years in analytics, BI, revenue operations, or growth analysis roles
Strong SQL skills and comfort querying a warehouse directly
Experience building dashboards in modern BI tools
Strong understanding of retention, LTV, margin, and cohort behavior
Commercial instincts — you care about revenue impact, not just charts
Fluency in AI tools to accelerate analysis, reporting, and workflow automation
Comfort presenting insights clearly to operators and leadership
BONUS POINTS
Experience in live shopping, creator marketplaces, ecommerce, sports, and/or TCG
You are a culture warrior and thrive in expressive environments (streetwear, sports, gaming, media)
You love creators, fans, collectors, and the culture that surrounds them — this isn’t just a job to you
HOW WE WORK
Model championship culture: speed, precision, no ego, no drama, high accountability
High ownership: Leaders here solve, not wait
No ego: We review, take feedback, fix mistakes fast
Speed + judgment: You ship constantly
AI-first: If it can be automated, you automate it
In-office energy: Culture doesn’t build itself on Zoom
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