Implementation Project Manager UK

Team: Project and Account Management

Location: London

Commitment: Full-time

Workplace Type: remote

• Serve as the primary project manager to customers while coordinating multiple, simultaneous
  implementations of SwiftConnect products
• Foster strong relationships with customers, acting as a trusted advisor throughout the project
  lifecycle
• Work collaboratively with customers to understand their requirements and goals, and ensure
  they receive the highest level of support and satisfaction throughout their entire customer
  journey
• Collaborate with customers and internal teams to define project objectives and scope
• Manage multiple customer projects from initiation to launch, ensuring projects are on time,
  within scope and budget
• Oversee the entire project lifecycle, including planning, execution, and closure
• Keep accurate and up-to-date customer records in our Project Management and CRM systems

• +5 years of experience in software implementation project management in the software-as-a-
  service industry
• Experience working with Access Control Systems or related access control industry technologies
• Demonstrated ability to quickly develop a thorough understanding of enterprise products and
  services
• Proven track record of successfully deploying enterprise-level customer projects
• Strong project management skills, including the ability to develop and implement project plans,
  monitor project progress, and manage multiple customer implementation projects simultaneously
• Excellent communication skills, with the ability to effectively interact with customers,
  stakeholders, and team members
• Strong analytical and problem-solving skills, with the ability to identify and mitigate risks and
  issues.
• Ability to work independently and within a team environment, take initiative, and manage
  multiple priorities in a fast-paced, dynamic environment
• Ability to understand technical concepts and communicate them in simple language with
  customers.
• Strong attention to detail and thoroughness in work.
• Experience with CRM systems like Salesforce and project management software.
• Curious to learn new things and use new tools
• Strong ability to communicate and be a great team player
• Strong time management capacity, good prioritization of work and well-organized