Lead DevOps Engineer

Department: Tech

Location: New York, Austin, Texas

Employment Type: FullTime

About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

About the Role

SWAP commerce is a leading innovator in e-commerce, dedicated to revolutionising online retail experiences. We are looking for a highly skilled and motivated DevOps Engineer to join our growing team and help us build and maintain scalable, reliable, and efficient infrastructure. As a DevOps Engineer, you will be a key player in designing, implementing, and maintaining our cloud infrastructure and CI/CD pipelines. You will report directly to the Head of DevOps and work closely with development and operations teams to automate processes, improve system performance, and ensure the security and stability of our applications.

Responsibilities

• Design, implement, and maintain scalable, secure, and highly available cloud infrastructure.

• Develop and manage CI/CD pipelines to automate software delivery and deployment.

• Implement and manage monitoring, logging, and alerting solutions to ensure system health and performance.

• Collaborate with development teams to optimise application performance and troubleshoot production issues.

• Implement and enforce security best practices across our infrastructure and applications.

• Automate operational tasks and processes to improve efficiency and reduce manual effort.

• Participate in future on-call rotations for critical incidents and provide timely resolution.

• Mentor junior DevOps engineers and contribute to the growth of the team.

• Stay up-to-date with emerging technologies and industry best practices.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• 5+ years of experience in a DevOps or SRE role.

• Strong experience with GCP.

• Proficiency in scripting languages (e.g., Python, Bash, Javascript).

• Extensive experience with CI/CD tool GitHub Actions.

• Solid understanding of containerisation technologies (e.g., Docker, Kubernetes).

• Experience with infrastructure as code tool Terraform. Bonus for being able to build customer providers from scratch.

• Familiarity with monitoring and logging tools Prometheus, new relic

• Strong understanding of networking concepts and security principles.

• Excellent problem-solving, communication, and collaboration skills.

Preferred Qualifications

• Certifications in relevant cloud platforms 

• Experience with microservices architecture.

• Knowledge of database administration (e.g., SQL, NoSQL).

• Experience with performance tuning and optimisation.

Diversity & Equal Opportunities:

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.