Real job — pulled straight from Sureify’s careers page · Verified September 29, 2026 · No reposts.
Job description
Sureify is hiring a Full-Stack Application Engineer (Support) — a full-time, based in Hyderabad, India role. Apply directly on Sureify's careers page below.
Full-Stack Application Engineer (Support) (US shift)
Location: India, Hyderabad
Department: Customer Support
Sureify is dedicated to modernizing the life insurance and annuity industry. We provide cutting-edge digital solutions that empower insurers to easily engage with, sell to, and service their customers. Our mission is to drive meaningful digital transformation by offering scalable technology that enhances customer engagement and streamlines carrier operations. Sureify's products deliver the advanced digital experiences that life insurance carriers, agents, employees, and consumers now expect in this rapidly evolving technological landscape. AtSureify, we cultivate a culture that prioritizes innovation, collaboration, and continuous learning.
- Develop and maintain deep expertise in Sureify SaaS products.
- Troubleshoot and resolve incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions, and collaborating with other teams to resolve complex problems.
- Troubleshoot technical issues using PHP, MySQL/Postgres, and TypeScript.
- Create knowledge articles, runbooks, and troubleshooting guides.
- Work during the US business hours between 10 PM IST to 7 AM IST.
- 3 to 4 years as a full-stack software engineer with experience providing enterprise application software support in PHP, TypeScript, with strong working knowledge of SQL (MySQL and Postgres), RESTful APIs for a B2B software company.
- Must have experience in coding, implementing and/or supporting software applications.
- Must have experience in handling high-severity and complex issues impacting production systems availability.
- Must have experience working on production issues and support tickets by investigating, troubleshooting, and resolving technical problems within the defined SLAs.
- Must have experience in analyzing application logs, database records, and system behavior to identify the root cause of issues.
- Must have experience in documenting investigation findings, root causes, resolutions, and required follow-up actions.
- Integrations such as DocuSign, Payment Gateways, and Auth services such as Okta or Azure.
- Performance tuning in application and database layers.
- Developing and supporting applications with REACT, Node.js, Apache web servers.
- Excellent written and verbal communication skills in English, including the ability to explain complex technical topics in clear, customer-friendly language.
- Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving.
- Employ sound business judgment when making business decisions
- Use creative and innovative ways to solve problems
- Display a strong work ethic and do whatever it takes to get the job done
- Demonstrate strong follow-through and consistently keep commitments to customers and employees
- Display an understanding of the customer’s needs and a strong commitment to customer satisfaction
- Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service
- Competitive Salary
- Medical & Accidental insurance to keep you and your family healthy.
- Great team to work with exposure to the best technologies in the industry.
Our Guiding Principles
Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles, instead, we honor effort and intelligence. The best idea wins no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.
Sureify is an Equal Opportunity Employer committed to diversity. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, sex, sexual orientation, gender perception or identity, age, disability, veteran or military status, or any other basis prohibited by law.
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Frequently asked questions
What skills are required for Full-Stack Application Engineer (Support) at Sureify?
The required skills for Full-Stack Application Engineer (Support) at Sureify include: PHP, MySQL, PostgreSQL, TypeScript, SQL, REST, React, Node.js, Azure.
What is the seniority level for Full-Stack Application Engineer (Support) at Sureify?
Full-Stack Application Engineer (Support) at Sureify is a Mid Level level position.
How do I apply for Full-Stack Application Engineer (Support) at Sureify?
You can view the full description and apply for Full-Stack Application Engineer (Support) at Sureify on EchoJobs: https://echojobs.io/job/sureify-full-stack-application-engineer-support-us-shift-1o809.