Position: Senior Support Engineer
Work Hours (Client): Mondays to Fridays 9 am - 6 pm EST
Work Hours (MNL): Mondays to Fridays 9 PM to 6 AM PHT
Pay Range: $1000 - $2000/month
About the company:
The client is a publishing platform that powers the world’s leading media brands. We work with publishers to conceive, design, build and run deeply engaging mobile apps, lightning-fast websites, and beautifully rich digital editions and archives.
About the job:
As a Senior Support Engineer, you'll play a crucial role in helping our customers and solving their problems. You’ll be immersed in our products, plus the worlds of publishing and mobile apps. Depending on what’s happening on a given day, you could be debugging and fixing code, or configuring our customers’ apps. You’ll know how a SaaS company works, and experience in publishing would be a bonus. This is an ideal role for a developer or software engineer who enjoys dealing with customers directly, as well as writing code, and is already working in or wants to move into a customer-facing role.
Responsibilities:
● You’ll help monitor our support desk, triaging customer support tickets, diagnosing and resolving issues, and, where necessary, making code change.
● You’ll coordinate complex technical requirements with the development team, helping to launch new apps and upgrading existing apps
● You’ll collaborate with your co-workers in Customer Support and across teams, particularly working closely with our Project Managers, Customer Success Managers, and development teams to understand our product and customers’ pain points
● You’ll get to know the ins and outs of the process of building apps and submitting them to stores, as well as working on websites, content management systems, and various tech tools
● You’ll get stuck into troubleshooting and figuring out knotty problems, and use our tools to build and submit apps yourself
● You’ll develop documentation and train customers on our product, and also where needed provide training on third-party tools (e.g. basic analytics, push notifications)
● At least 5 years of development/coding experience
● Strong B2B and B2C experience
● Understanding of our various code bases (HTML, CSS, JavaScript and PHP)
● Exceptional troubleshooting and problem-solving skills - you’re customer and solution-focussed, being able to understand issues, formulate questions and find the answer
● Proactive and self-motivated with the ability to work both independently, as well collaboratively in teams
● Great attention to detail and a helpful, can-do approach to work
● Curious, enthusiastic and well organized
● Excellent communicator (verbal and written) and skilled at talking to customers and developers alike
● A genuine love of technology, with the desire to learn continuously and pick up new skills
● Happy working in a very busy, buzzy environment and adept at juggling multiple priorities at a time
Other Jobs from Support Shepherd
Senior Data Engineer - 18553250926
Full-Stack Developer LATAM - 18402504306
Full-Stack Developer - 18364331266
LatAm Ruby on Rails + React Developer/Engineer Lead -18050088348
Mobile App Developer - 17677084422
Similar Jobs
Software Engineer 2--Xpay Team
Senior Software Engineer Lead
Mid Web Engineer - Angular
Info Governance and Privacy - Data Governance & Data Engineering Sr. Associate
Principal Frontend Web Engineer
Principal Frontend Web Engineer
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 389 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- Salaries for the engineering jobs on our site range from $100K-$200K. On average, senior engineer positions on our EchoJobs are about $160K.
- The EchoJobs positions have been sourced and vetted from the top companies to work for in the US as a software engineer, including LinkedIn and other reputable job sites. We also have syndicated jobs from companies that have just raised funding, as well as those that have great unique products and culture. From all of these sources, our founder, Morgan, has also resourced the company's authenticity in terms of their website, public appearance, and more.
- Yes, our users asked us for just this, so now our search filters allow you to search for your top jobs via location, as well as by onsite, remote, or both. Approximately 30% of our jobs are remote, so you’ve got the best options for you!
- We have not yet implemented this option, but are considering doing so in the future. For the moment, you would need to cancel your subscription, and resubscribe when you wanted to come back.
- We add new jobs to EchoJobs every day! We scan our sources for the newest jobs, verify them, and post them to EchoJobs within minutes. We add about 2,000-3,000 new jobs for you each day!
- From starting your job search to getting hired, the entire job search process can take us software engineers anywhere between 3-6 months. However, at EchoJobs, we’re striving to shorten this duration by finding the best, newest jobs for you, so you can do less job searching, and more applying.
- We’d recommend checking EchoJobs daily, as we add new jobs to the site each day. Additionally, if you got a chance to read our previous email on “what makes EchoJobs different from any other job search tools,” we also recommended that you set a job alert based on your job filters, so if you get emails on those new jobs, you could be checking more than once per day.
- If you decide to continue with us after the 1-month trial, we definitely recommend this, as we all know it usually takes 3-6 months to find a quality job as a software engineer these days. So to best support you, we just adjusted our membership options at EchoJobs to monthly, 3 months, or 12 months (this option is more for passive job seekers looking a little bit for the future if they want to come back to work or make a job switch potentially. This lets you see what’s out there in case an even better fit job becomes available.)
- EchoJobs is truly the only job site of its kind. We want to be THE spot for you to find the best job for you, and haven’t encountered any other company doing this. Other job sites are in niches besides software engineering or focus on a small portion of engineering jobs (like a specific coding language). In the words of Morgan, our founder, “I think what makes EchoJobs different is the amount of jobs, frequency that we add new jobs (we add 2,000-3,000 new jobs daily!), and the powerful search engines to find exactly the job you want more easily and efficiently. We can provide you with the most jobs that are vetted by us, we’ll continually find more new jobs for you, and we make it easier for you to apply and get hired.
What Fellow Engineers Say