Principal AI Engineer

SUPERHUMAN 👉

• The fastest email experience in the world
• Loved and adored: see what our customers say
• Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE 💜

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE 🌟

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

ROLE 👩🏽‍💻👨‍💻

• Successfully implement AI features that enhance user experience and drive user engagement
• Ensure all AI code released is robust, scalable, and maintainable
• Stay at the forefront of AI technology and research, integrating relevant findings and technologies into our systems
• Foster cross-functional collaboration, ensuring AI solutions align with overall company goals
• Uphold ethical AI practices, ensuring our AI initiatives are responsible and respectful of user privacy

SOUND LIKE YOU? 🙌

• Experience: 8-10+ years of experience building AI/ML powered applications.
• Technical Expertise: Strong proficiency in the architecture of production-grade AI systems. Deep experience with NLP, LLMs, and RAG architectures including model deployment, optimization, and monitoring at scale.
• AI Engineering Skills: Demonstrated ability to implement low-latency AI inference solutions with deep understanding of the underlying architecture choices. Experience with model lifecycle management, MLOps, and production-ready monitoring systems. Experience with ETL/pipeline development (e.g., Airflow) and distributed training frameworks like PyTorch Lightning for enterprise-grade AI solutions.
• Product Impact: Proven track record of shipping AI-powered features that enhance user experience, not just building models in isolation. Ability to translate AI capabilities into valuable product solutions.
• Problem-Solving: Comfortable with ambiguity and skilled at debugging complex AI systems to ensure reliability, performance, and accuracy in production environments.
• Remarkable Quality: You produce work that is striking, worthy of attention, and a contribution to the state of the art.
• Asynchronous Communicator: You’re effective across various mediums (especially Slack, Notion, and email) and can produce and consume detailed written materials as needed without sacrificing speed. You respond quickly and thoughtfully to unblock others and speed things up.
• Start-to-Finish Ownership: You act with 100% responsibility for your own outcomes as well as the outcomes of the company. You discuss and debate ideas openly. You focus on the customer and business ‘so what’ and challenge stakeholders to take impactful action.
• Bias to action: Speed matters. You take rapid and decisive steps forward, even in the face of uncertainty, and recognize that action catalyzes progress and growth.
• Location: We're open to you joining us in our San Francisco office or from a home office anywhere in North or South America.

SALARY INFO 💸

The Principal AI Engineer role spans several internal levels and a wide breadth of experience at Superhuman. Our compensation band reflects the potentially broad range of candidates and experience levels that we are open to hiring for this role.

Our US-based starting salaries for this role range from $245,000 - $310,000. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

We are open to candidates in the US, Canada, or Latin America. We take a locally informed approach to non-US-based compensation and will be able to share ranges based on your country of residence.

BENEFITS 🎁

Taking Care of Your Future 🙏

• Medical, dental, and vision insurance: 100% coverage for you and 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 🇺🇸 US-based employees: 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• 🇨🇦 Canadian-based employees: A stipend for your RRSP up to 3% of your salary.
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off 🏝

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.
• Free access to Calm and Taskhuman.
• Allyship education program to help build your best self.

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

• Custom MacBook Pro.
• $1000 budget for workstation setup.
• $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal-opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.