Lead Sales Engineer

SUPERHUMAN 👉

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

• The fastest email experience in the world
• Loved and adored: see what our customers say
• Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE 💜

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE 🌟

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As Superhuman’s Lead Sales Engineer, you will drive technical sales success by bridging the gap between our product's capabilities and customers' needs. As our first Sales Engineer hire, you will play a crucial role in establishing best practices, creating technical sales collateral, and contributing to our product roadmap.

ROLE 👩🏽‍💻👨‍💻

• Lead technical aspects of pre-sales and customer expansion conversations
• Act as a liaison between sales, EPD, and compliance teams
• Manage technical scoping, implementation, and success during initial pilot phases
• Develop and implement standardized technical sales processes
• Contribute to product strategy based on market insights and customer feedback

SOUND LIKE YOU? 🙌

Experience

We're seeking a seasoned Sales Engineer with 7-8+ years of professional experience with 5+ years of experience in technical pre-sales roles. The ideal candidate possesses a strong technical background, excellent communication skills, and a proven track record in enterprise sales. Experience with productivity software, security protocols, and the ability to influence product strategy are highly valued. This role requires a dynamic individual who can thrive in a fast-paced startup environment, crafting compelling demonstrations and standardizing sales processes.

Qualifications

• Asynchronous Communicator: Effective across various mediums, especially Slack, Notion, and email. Produces and consumes detailed written materials quickly. Responds promptly to unblock others.
• Technical Expertise: Deep understanding of product's technical aspects. Explains complex concepts simply. Stays current with industry trends and competing technologies.
• Solution-Oriented Mindset: Quickly grasps customer needs and crafts tailored solutions. Creatively overcomes objections and demonstrates product value.
• Excellent Communication: Articulates technical concepts clearly to diverse audiences. Comfortable presenting to C-level executives and engineering teams.
• Collaborative Team Player: Works effectively with sales, product, and engineering teams. Facilitates smooth inter-departmental communication to drive deals forward.
• Customer-Centric Approach: Prioritizes customer needs, builds trust and long-term relationships. Provides exceptional pre-sales support and ensures smooth post-sales transitions.
• Adaptability: Thrives in fast-paced environments, quickly adapting to new technologies, sales strategies, and customer requirements.
• Problem-Solving Skills: Identifies and resolves complex technical issues during sales process. Thinks on feet during customer interactions and demos.
• Strategic Thinking: Understands broader business impact of technical decisions. Contributes valuable insights to product strategy based on market trends and customer feedback.
• Location: We're open to you joining us in our San Francisco office or from a home office anywhere in the US or Canada.

SALARY INFO 💸

The Lead Sales Engineer role spans several internal levels and a wide breadth of experience at Superhuman. Our compensation band reflects the potentially broad range of candidates and experience levels that we are open to hiring for this role.

Our OTE for this role ranges from $190,000 - $229,000. The range does not reflect total compensation, which includes base salary (80% of OTE), benefits, and company stock options.

We are open to candidates in the US or Canada. We take a locally informed approach to non-US-based compensation and will be able to share ranges based on your country of residence.

BENEFITS 🎁

Taking Care of Your Future 🙏

• Medical, dental, and vision insurance: 100% coverage for you and 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off 🏝

• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.
• Free access to Calm.
• Allyship education program to help build your best self.

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

• Custom MacBook Pro.
• $1000 budget for workstation setup.
• $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.