DCIM Project Engineer

RESPONSIBILITIES

• Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.
• Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.
• Articulate to a internal and client project team the necessary steps required to complete a statement of work.
• Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
• Analyze, scrub and migrate data from current source to DCIM database.
• Develop and enhance documentation to enrich a customer’s experience.
• Assist with software testing when new features and fixes are completed by engineering team.
• Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in Sunbird Support Portal.
• Participate in the technical review process for product enhancements.
• Host online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements.
• Weekly status updates to clients on key deliverables, milestones, and billing against statement of work.
• Organize client teams and program manage Sunbird and client owned deliverables

REQUIREMENTS/QUALIFICATIONS

• Associates/Bachelors degree in a technical discipline or equivalent experience.
• One to three years experience providing customer support for complex technical solutions in a data center environment.
• Demonstrated experience in managing complex customer issues.
• Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
• Demonstrated basic technical knowledge of:
  • Data center IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)
  • Data center networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
  • Structured cabling components and concepts (patch panels, fiber, copper)
  • Data center facilities components (UPS, PDUs, single and 3 Phase Power)
  • VMware vSphere ESX/ESXi VM configuration/control
  • General database and SQL knowledge (PostgresSQL).
  • Windows 10 / Windows 11 (including UAC)
  • MS Excel xls/csv file creation
  • Editing and working with AutoCAD and Visio drawings
  • Data center surveys and audits
• Ability to work flexible hours with travel up to 50% required, some globally.
• Accountability and the ability to adapt/multi-task/manage changing priorities.
• Self-motivated, ability to learn and apply new skills quickly
• Good oral/written communication and interpersonal skills required.

DESIRED KNOWLEDGE/SKILLS

• Microsoft Office Suite including Excel, Outlook, and Visio
• Data Center Certifications (i.e. DCI, DCIM,…)
• Project Management certification