Senior Software Engineer, Operations

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Applications Operations Services & Quality Engineering (AOSQE) is seeking a highly motivated Senior Software Engineer to join our Operations Support team. The ideal candidate will have over 5 years of .Net application support, analysis and development experience.  This role requires a proactive individual who can handle the pressures of working in a fast-paced environment while delivering high-quality solutions to ensure the smooth operation, maintenance, and enhancement of our diverse application portfolio within the Individual line of business.

What you will do:

• Provide ongoing support of .Net applications in Production and test environments including responding to Service requests, Incident & Problem analysis, Service restoration and recovery, Security vulnerability remediation, Audits, and reporting as necessary
• Participate in design, develop, test and debug/trouble-shoot .Net applications
• Interface with other Software Engineers, Business Systems Analysts, and other stakeholders to deliver high quality solutions and maintain a stable application environment
• Enable stability through proactive monitoring activities, security compliance, change management, troubleshooting issues and conducting root-cause analysis
• Identify and participate in continuous improvement opportunities, system renewal, stability, upgrade, and Disaster Recovery projects

What you will need to succeed:

• Degree in Computer Science, Computer Engineering, or equivalent discipline
• 5+ years of information technology experience in .Net application support and development
• 5+ years experience in:
• Microsoft .Net (ASP.NET, C#, JavaScript, XML)
• Object-Oriented Programming and Analysis, and multi-threaded programming
• Web Security Knowledge (OWASP top 10)
• Database technologies like Microsoft SQL Server
• Windows and/or Linux Server
• DevOps tools (BitBucket, CDD, Jenkins)
• Knowledge of Application Performance Management techniques (ASM)
• Understanding of change management processes
• Excellent analytical and problem-solving abilities
• Self-directed with the ability to think beyond immediate problems
• Excellent collaboration and teamwork skills, especially in geographically dispersed teams
• Strong organizational, time management, and communication skills
• Willingness to learn and adapt to new technologies. Continuous learning mindset.
• Ability to work in a dynamic environment with changing priorities

Nice to have/Learn on the job: 

• Exposure to Agile framework (Kanban, Scrum)
• Exposure to team collaboration tools like Confluence, JIRA, MS Teams

Notes/Unique Requirements:

• The role includes on-call and after hours support on a rotation basis
• This role requires Canadian Enhanced Reliability Security

What’s in it for you?

• We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.

• We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

• In 2024, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 15th consecutive year, leading Canadian insurers.

• A caring, supportive, and inclusive culture

• Flexible Benefits from the day you join to meet the needs of you and your family

• Time off giving you the flexibility to focus on the moments that matter.

• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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