Salesforce Platform Lead

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Salesforce Platform Lead

Band 7

The Salesforce Platform Lead has deep knowledge of sales and servicing business concepts, practices, and procedures as well as Salesforce functionality and technical platform background.  They rely on their expertise, experience and judgment, both on the business aspect and Salesforce, to plan and accomplish goals, and to perform a variety of tasks. The Salesforce Platform Lead manages at program level and is expected to drive outcomes for the Salesforce program in Sun Life.

Responsibilities

• Manages the Platform as a whole, providing guidance to the different squads under the agile squad structure of the platform.

• Understands the capabilities of the Salesforce and can discuss this at executive level across the region. 

• Monitors all of the initiatives of the platform both business and technology initiatives that help support the business and IT.

• Responsible for overall strategy, vision, and direction of the platform. They ensure alignment with organizational goals and prioritize features based on business needs. Make the right decisions

• Works closely with Release Train Engineer and functional SME to drive integration, alignment and continuity of delivery of the value stream(s).

Skillset

Domain Expertise

• 5-10 years Saleforce experience, preferably Financial Services Cloud
• Experienced in implementing Salesforce projects, preferably using Agile
• Knowledge of overall financial services industry, with experience in insurance domain

Individual Skills

• Program management skills.  Can communicate with executives across organizations.
• Strong analytical skills
• Comfortable with process and workflow requirements
• Strong communication skills with ability to communicate both complex business and technical concepts and align organization on decisions
• Sound problem-solving skills with the ability to quickly process complex information and present it clearly and simply
• Utilizes team collaboration to create innovative solutions efficiently
• Big picture and strategic thinker, visionary and creative in both perspective and methodologies

Agile Experience

• Experienced in Agile way of working
• Experienced in working within a team-of-teams structure is a plus
• Knowledge of SAFe is a plus

Mindset & Behaviours

• Strong interpersonal/relationship building skills with technical and business personnel
• Synthesizes abstract/complex concepts and ideas into simple, understandable, user-driven requirements and user stories
• Passionate about the client, technology and excited about the impact of emerging/disruptive technologies
• Wants to unleash inner self-starter and work in an environment that fosters entrepreneurial minds
• Embraces a culture of trust and complete transparency
• Open to learning new ideas outside scope or knowledge skillset
• Can act in an advisory capacity as well as coach/mentor team Product Owner/Business Systems Analyst

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