Quality Engineering Platform Lead

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Description

 Platform QE - Engineering Lead

Are you ready to shine?

At Sun Life, we empower you to be your most brilliant self.

Who we are?

Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives.

We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we’re helping set our clients free to live their lives their way, from now through retirement. We’re working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that’s anything from running a marathon to helping their grandchildren learn to ride a bike.

To do this, we offer a broad range of protection and wealth products and services to individuals, businesses, and institutions, including:

• Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance.
• Investments. Mutual funds, segregated funds, annuities, and guaranteed investment products
• Advice. Financial planning and retirement planning services
• Asset management. Pooled funds, institutional portfolios, and pension funds

With innovative technology, a strong distribution network and long-standing relationships with some of the world’s largest employers, we are today providing financial security to millions of people globally.

Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives, with strong insurance, asset management, investments, and financial advice portfolios. At Sun Life, our asset management business draws on the talent and experience of professionals from around the globe.

Sun Life Global Solutions (SLGS)

Established in the Philippines in 1991 and in India in 2006, Sun Life Global Solutions, (formerly Asia Service Centres), a microcosm of Sun Life, is poised to harness the regions’ potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives – our core purpose and mission.

Drawing on our collaborative and inclusive culture, we are reckoned as a ‘Great Place to Work’, ‘Top 100 Best Places to Work for Women’ and stand among the ‘Top 11 Global Business Services Companies’ across India and the Philippines.

The technology function at Sun Life Global Solutions is geared towards growing our existing business, deepening our client understanding, managing new-age technology systems, and demonstrating thought leadership. We are committed to building greater domain expertise and engineering ability, delivering end to end solutions for our clients, and taking a lead in intelligent automation. Tech services at Sun Life Global Solutions have evolved in areas such as application development and management, Support, Testing, Digital, Data Engineering and Analytics, Infrastructure Services and Project Management.

We are constantly expanding our strength in Information technology and are looking for fresh talents who can bring ideas and values aligning with our Digital strategy.

Our Client Impact strategy is motivated by the need to create an inclusive culture, empowered by highly engaged people. We are entering a new world that focuses on doing purpose driven work. The kind that fills your day with excitement and determination, because when you love what you do, it never feels like work. We want to create an environment where you feel empowered to act and are surrounded by people who challenge you, support you and inspire you to become the best version of yourself. As an employer, we not only want to attract top talent, but we want you to have the best Sun Life Experience.

We strive to Shine Together, Make Life Brighter & Shape the Future!

What will you do?

• 10-16 Years of IT experience
• Innovate, Ideate, and build a strong engineering mindset culture, working on engineering opportunities to accelerate QE efficiency.
• Identify and implement best practices, methodologies, and tools to streamline quality engineering processes, increase efficiency, and reduce manual effort. - Spearhead the adoption of test automation, continuous integration, and continuous deployment practices to enhance the QE’s agility and responsiveness.
• Explore and evaluate new tools, frameworks, and methodologies to enhance the platform's capabilities and drive innovation
• Develop and contribute to the strategic vision for the quality engineering platform, aligning it with the organization's overall business objectives.
• Identify and prioritize key initiatives to enhance the platform's capabilities, performance, resiliency and scalability
• Develop a strong relationship with global teams to be able to roll out the Quality Engineering tools and frameworks (Automation frameworks, Test Data Management, DevOps etc. )  and participate in adoption and scaling                
• Collaborate with QE practice delivery & other teams to ensure the quality engineering platform supports the organization's evolving needs.
• Continuously monitor and analyse platform metrics, identify areas for improvement, and implement optimization strategies.
• Provide guidance, mentorship, and career development opportunities to team members, fostering a culture of continuous learning and improvement.
• Leverage SLGS position as Microcosm of SLF and establish a bridge between multiple Business units including Asia

• Role Definition:
  • I innovate, develop, enhance, elevate, support, deploy and/or test basic technology solutions at appropriate levels
  • I apply engineering skills, tools, practices, and techniques to all deliverables.
  • I understand the software requirements and ensure its translated into good quality production - ready code basis provided design & instructions.
  • I understand the defined scope and timelines and deliver quality deliverable within the estimated time..

TECHNICAL SKILLS

• QE engineering skills including Test Automation Framework Development, Developing /Supporting testing use cases using GenAI, AI/ML to increase efficiency
• Modern Engineering Principles (CI/CD, Component, Contract, Integration test level suites)
• Programming Languages (Java, Python, Terraform etc.)
• Test Management Tools (JIRA, qTest, etc.)
• Continuous Integration/Continuous Deployment (CI/CD)
• Performance Testing, Chaos Engineering
• Security Testing (Nice to Have)
• Mobile Testing (Nice to Have)
• Web Services Testing (REST/SOAP)
• Cloud Testing (AWS, Azure, etc.)
• Agile and Scrum Methodologies
• Test Data Management
• Test Environment Management

Our engineering career framework helps our engineers to understand the scope, collaborative reach, and levers for impact at every job role and defines the key behaviors and deliverables specific to one’s role and team and plan their career with Sun Life.

Your scope of work / key responsibilities:

• Collaborates effectively.
  • Drives collaboration among team members in his/ her function
  • Presenting a supportive, united front when appropriate.
• Communicates Confidently
  • Communicates crisply and candidly.
  • Communicates effectively across audiences (reporting managers, peers, business partners)
  • Balances talking and listening to foster candid dialogue.
• Focuses on the Customer
  • Raises concerns and recommends potential solutions for those processes that negatively impact the customer service experience or the fair treatment of customers.
  • Helps employees understand the impact of their work on the customer/ client.
  • Organizes own work to meet agreed upon deadlines.
  • Focuses on surfacing underlying customer issues / concerns and identifying root causes.
• Takes Accountability
  • Takes steps to understand decision making processes and procedures – uses this understanding in developing work plans
  • Escalating issues or redirecting enquiries in a timely and efficient fashion.
  • Following up with customers when we say we will and delivering on our commitments
  • Works under general supervision on day to day matters.
• Understands our Business
  • Enhances understanding about the business of SLF (e.g. products and services, org structure, key competitors)
  • Understands how his/her role relates to the Business Unit/ Function's objectives

 Technical Credentials: Platform QE – Engineering Lead

Primary Location:  Gurgaon

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