Project Manager, DentaQuest

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

The Project Manager leads business & technology projects that support strategic goals, value delivery, or compliance/regulatory requirements. The primary responsibility of this role is to work with business leaders, IT, and subject matter experts to ensure that projects are delivered on schedule, within budget, and positioned for success, consistent with DQ PMO guidelines, processes, and business or client expectations.

How you will contribute:  

• Lead medium to large-scale project initiatives that include multiple deliverables.

• Act as a key contact with stakeholders to ensure their needs are met; ensure timeline and deliverables stay on target.

• Develop and manage strategy and discovery sessions with stakeholders and team members to identify actionable business and technology solutions.

• Seek input from key stakeholders on requirements, leveraging this information to effectively lead and manage the project team and deliverables to successful outcomes.

• Develop full-scale project plans and associated communication documents.

• Identify issues and risks, develop mitigation plans, and drive open items to closure.

• Understand and communicate roles, responsibilities, and expectations with subject matter experts; continually manage expectations and escalate when they are not met.

• Lead and attend meetings with internal and external customers in a professional and polished manner adhering to company policies.

• Build, develop, and grow any business relationships vital to the project’s success.

• Provide clear and concise documentation representing key business decisions and obtain sign-off from stakeholders.

• Gather information and facilitate retrospectives; use the outcome of the lessons learned to improve processes within PMO methodology, and with business stakeholders.

• Ensure all deliverables are completed and aligned with the project's requirements, quality expectations, and success metrics.

• Other duties as needed or required.

What you will bring with you:  

• Bachelor’s Degree or equivalent.

• Minimum of 3 years’ experience in a project management or client liaison role.

• Previous experience in Healthcare or Health Insurance preferred.

• Ability to lead and manage resources that do not have a direct reporting relationship.

• Ability to embrace change and positively influence change in a dynamic working environment.

• Strong facilitation skills and ability to manage business-related discussions, influence key stakeholders, and drive leaders toward decisions.

• Skilled in issue management, risk identification, and risk reduction & mitigation.

• Outstanding listening, interpersonal, written, and oral communication skills with all levels of the organization.

• Knowledge of project budget management

• Ability to manage and prioritize multiple tasks and projects and manage competing priorities.

• Ability to initiate and drive changes in process, methodology, and other project management-related areas.

• Demonstrated use of sound and proven project management practices and tools, including MS Office, Smartsheet, Jira, SharePoint, and other tools.

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran