Associate Director, Digital Solution Delivery

Location: Hunghom, Kowloon, Hong Kong

Time Type: Full time

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Associate Director, Digital Solution Delivery is a pivotal role responsible for delivering end‑to‑end digital and technology solutions that enable the successful launch and ongoing enhancement of Life and Health insurance products. This role bridges business strategy, product development, distribution platforms, and technology execution—ensuring seamless integration across the product ecosystem while meeting regulatory, operational, and customer experience objectives. The successful candidate will combine strong insurance domain knowledge, digital platform expertise, and robust project and delivery management capability to drive complex initiatives in a fast‑paced environment.

Responsibilities

Product & Digital Solution Delivery

• Lead end‑to‑end delivery of Life and Health insurance product implementations across the digital and technology ecosystem, from initiation through launch and post‑implementation support.
• Translate business and distribution requirements into clear delivery plans, ensuring alignment between product strategy, platform capabilities, and technology solutions.
• Orchestrate integration across multiple systems and platforms (e.g. distribution portals, core policy systems, APIs, digital channels), ensuring functional completeness and data integrity.
   

Software Development Life Cycle & Integration

• Oversee the full software development life cycle (SDLC), including requirements analysis, solution design, build, testing, integration, deployment, and release management.
• Ensure seamless connectivity and functionality across internal and external systems, leveraging best practices in system integration and digital delivery.
• Ensure all solutions comply with internal governance standards, regulatory requirements, security, and risk controls.
   

Stakeholder & Program Management

• Act as the primary delivery lead working closely with business stakeholders, product owners, distribution teams, vendors, and technology partners.
• Drive cross‑functional collaboration to resolve dependencies, manage risks, and ensure timely decision‑making.
• Provide clear communication on delivery progress, risks, and outcomes to senior stakeholders.
   

Leadership & Continuous Improvement

• Lead and mentor delivery teams, fostering a high‑performance, outcome‑driven culture.
• Promote agile and modern delivery practices, driving continuous improvement in delivery efficiency and quality.
• Identify opportunities for innovation and digital enablement to enhance product launch speed, scalability, and customer experience.

Requirement

Experience & Domain Knowledge

• Minimum 15 years of working experience in the insurance industry, with strong exposure to Life and Health insurance products, distribution models, and regulatory environments.
• Proven track record delivering complex digital or technology initiatives within financial services or insurance environments.
• Hands‑on experience managing product development and implementation across multiple systems and platforms.

Technical & Delivery Capability

• Deep understanding of the software development life cycle (SDLC) and system integration approaches.
• Strong knowledge of digital platforms, APIs, and enterprise application integration.
• Ability to balance strategic thinking with hands‑on delivery execution.

Leadership & Collaboration

• Strong project and program management skills with the ability to manage multiple initiatives concurrently.
• Excellent stakeholder management and communication skills, capable of bridging business and technical teams.
• Strategic mindset with a passion for innovation and continuous improvement.

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