Customer Lifecycle Manager, Solar Inverter EasyBuy Program Management
Real job — pulled straight from Sun King’s careers page · Verified June 22, 2026 · No reposts.
Job description
Sun King is hiring a Customer Lifecycle Manager, Solar Inverter EasyBuy Program Management — a full-time, based in Lagos, Nigeria role. Apply directly on Sun King's careers page below.
Customer Lifecycle Manager, Solar Inverter
Department: EasyBuy Program Management
Employment Type: Permanent - Full Time
Location: Lagos, Lagos, Nigeria, Hybrid
Area Coverage: Working across Global Market.
About the role:
This role will own the end-to-end customer journey of Solar Inverters from acquisition through to ownership ensuring a seamless, high-quality experience across all markets. This role will define global standards for customer experience, drive Solar Inverter products requirements across hardware and software, and optimise lifecycle performance to maximise retention, payment behaviour, and long-term value.
What you would be expected to do
- Map and own the end-to-end Solar Inverters customer lifecycle: Lead → Interested → Qualified → Sales → Installation → Active → Payment → Ownership
- Identify and eliminate friction points across the journey
- Define and enforce global CX standards across markets.
- Define and track key funnel metrics:
- Conversion rates
- Activation rate
- On-time payment rate (OTPR)
- Standardise customer experience processes across regions
- Drive continuous improvements in:
- Sales-to-installation timelines
- Activation speed
- Customer onboarding
- Own portfolio health metrics:
- OTPR
- Default rate
- Current paying customers
- Design interventions to:
- Improve payment behaviour
- Reduce churn and defaults
- Leverage telemetry and customer data for proactive issue resolution.
You might be a strong candidate if you
- Have Minimum of 6 years’ experience in engaging customers managing.
- Experience in product management, CX, or operations.
- Good understanding of Solar inverters systems is an added advantage.
- Ability to work cross-functionally and collaborate with different stake holders.
- Data-driven mindset with hands on experience with data.
- Good Interpersonal skills.
- Experience in energy, fintech, or subscription/financing models (preferred).
What Sun King Offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
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Frequently asked questions
How do I apply for Customer Lifecycle Manager, Solar Inverter EasyBuy Program Management at Sun King?
You can view the full description and apply for Customer Lifecycle Manager, Solar Inverter EasyBuy Program Management at Sun King on EchoJobs: https://echojobs.io/job/sun-king-customer-lifecycle-manager-solar-inverter-easybuy-program-management-9mgz9.