Site Reliability Engineer - I, Product Area Focus

Location: Noida, Uttar Pradesh, India

Department: Software Engineering

Title: Site Reliability Engineer - I, Product Area Focus
Location: Noida (Hybrid)

Summary of role

Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo’s planet-scale observability and security products.  Work alongside your global SRE team, executing on projects in your product-area specific reliability roadmap, to optimize operations, increase efficiency in our use of cloud resources and our developer’s time, harden security posture, and increase feature velocity of our developers  Work closely with multiple teams to optimize the operations of their microservices - and improve the lives of the engineers within your product area engineering teams.

Responsibilities

• Support the engineering teams within your product area by maintaining and executing a reliability roadmap of opportunities for improvement for reliability, maintainability, security, efficiency, and velocity - and help for realizing those opportunities.
• Collaborate with development infrastructure, Global SRE, and your product area engineering teams to establish and continually refine your reliability roadmap.
• Participate in defining, evolving, and managing SLOs for several teams within your product area.
• Participate in on-call rotations within your product area to understand operations workload so you can continually work to improve the on-call experience and reduce operational workload for running microservices and related components.
• Complete projects to optimize and tune on-call experience for your engineering teams.
• Write code and automation to reduce operational workload, increase efficiency, improve security posture, eliminate toil, and enable Sumo’s developers to deliver features more rapidly.
• Work closely with the developer infrastructure teams to expedite development infrastructure adoption of tools to advance your reliability roadmap by identifying needs for your supported engineering teams, and contributing back features and bug fixes when needed. 
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Drive root cause identification and issue resolution with the teams.
• Work inside of a fast-paced iterative environment.

Required Qualifications and Skills

• Cloud native application development experience leveraging best practices and design patterns
• Strong debugging and trouble-shooting skills across the entire technology stack
• Understanding of AWS Networking, Compute, Storage, and managed services.
• Understanding of modern CI/CD tooling like Kubernetes, Terraform, Ansible & Jenkins
• Versed in Infrastructure as Code practices using technologies like Terraform or Cloud Formation
• Experience with Linux systems and at home on the command line
• Willingness to learn and use Sumo Logic products for solving reliability and security issues
• Bachelor’s or Master's Degree in Computer Science, Electrical Engineering, or another scientific or technical discipline
• 0-1 years of industry experience.

Desirable Skills

• Experience using Sumo Logic products or other observability products for reliability and security
• Experienced with planet scale product development
• Running and operating SaaS products on AWS Cloud with expert level proficiency
• Experience with streaming technologies like Kafka, Kafka Streams, or KSQL
• Advanced level experience in one or more of: Java, Go, Scala, or Python
• Advanced level experience in one or more of: Terraform, Jenkins, Kubernetes
• Extensive experience running and tuning JVM workloads at scale

About Us

Sumo Logic, Inc. empowers the people who power modern, digital business.  Through its SaaS analytics platform, Sumo Logic enables customers to deliver reliable and secure cloud-native applications. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers around the world rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

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