Technical Implementation Manager

Department: Engineering

Location: US - Remote

Employment Type: FullTime

About Us
At Sully.ai, We’re Building the Most Impactful Healthcare Company on Earth

We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system.

Our Mission
One Human, One Doctor.
We enable our customers to staff 30% of their workforce with AI by creating a shared agent architecture for scale and efficiency. All powered by our own patented, world-class models and deployed in real-world care.

About the Role

• As a Technical Implementation Manager, you will own customer delivery end to end. From pre-sales scope validation, through go-live and transition to BAU, you are the single accountable owner. Your #1 job is simple: deliver implementations on time and in full. No hand waving. No diffusion of ownership. You will run complex, cross functional implementations with healthcare organizations and make sure Sully actually works in the real world on day one.

Key Responsibilities

• Own delivery: accountable for the full implementation lifecycle from signed contract to stable BAU handoff.

• Run implementation cycles: define scope, validate assumptions, build delivery plans, manage timelines, and drive go live readiness.

• Coordinate cross functionally: lead Sales, CS, Support, Integrations, Engineering, and Product toward a single delivery plan with clear owners and deadlines.

• De risk delivery: identify operational, technical, clinical, and change management risks early and close them before they become escalations.

• Drive OTIF: deliver 95% plus of implementations on time and in full against committed scope and timelines.

• Set the bar on rigor: own testing, QA, go live criteria, and sign off. No production surprises.

• Be the escalation point: surface issues early, propose solutions, and force decisions when teams stall.

• Operate like an owner: nothing falls through the cracks because it is “someone else’s problem.”

Hard Requirements

• 5+ years owning complex B2B SaaS implementations, integrations, or technical delivery programs.

• Experience coordinating multiple internal teams with competing priorities and shipping anyway.

• Strong technical judgment. You can partner deeply with engineers while keeping non technical stakeholders aligned.

• High bar for execution and accountability. You take ownership when things break.

• Comfort operating in ambiguity at an early stage company.

• Bias toward action and follow through.

Key Results (First 90 Days)

• Own and deliver implementations under a single delivery owner model.

• Achieve on-time, in-full delivery across assigned customers.

• Stand up a repeatable implementation process including scope validation, risk tracking, and go-live readiness.

• Reduce cross-team escalations through clearer ownership and tighter delivery discipline.

Why Join Sully.ai?
🔥 Revolutionizing the antiquated $800B+ Healthcare market

🧠 60%+ Ex-founders who have built, scaled, exited. We hire A-players

⚡️ Speed matters: we operate with urgency, autonomy, and ownership

🧪 You’ll work on real, first-of-their-kind problems at the edge of AI and medicine

❤️ Your work directly unlocks doctors to reclaim their time, and patients get better, faster care

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.