Technical Program Manager, Service Infrastructure

Location: Seattle, San Francisco, Remote in the US

Department: 8910 Technical Program Management

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The infrastructure teams provide efficient and optimized infrastructure for Stripe to build secure, reliable, and differentiated products, while enabling Stripe developers to achieve their highest potential. Stripe makes it easy for any developer to access and manage the capabilities of the financial system while maintaining the least regulatory friction. We work to enable developers to have the most productive results of their entire career from the very first days they join Stripe through years of developing new systems and products.

What you'll do

As a Technical Program Manager in Infrastructure, you'll drive programs that span multiple Stripe engineering organizations with a focus on improving the internal platforms that power all of our products. In partnership with engineering and product management leaders, you're responsible for planning, comms, and steering execution of large-scale technical programs that solve complex problems and enable product engineering teams across Stripe. You'll deliver outstanding results by implementing solutions that scale to the entire company, minimize disruption to product teams, and are aligned with other engineering efforts. You'll work closely with Service Infrastructure, which enables engineering teams at Stripe to build, ship, and operate products that are efficient, reliable, and performant. They are responsible for the frameworks, async platforms, and tooling used to write and operate all Stripe products. They additionally drive company-wide refactoring and architectural improvements to ensure that products can scale, evolve, and continue to meet the needs of our customers.

Responsibilities

• Work with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions that span multiple domains.
• Define and produce high-quality written proposals, communications, and documentation.
• Help define the frameworks, async platforms, and tooling used to write and operate all Stripe products.
• Partner with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to define, scope, and drive large migration programs to conclusion.
• Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs.
• Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well-defined success criteria.
• Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed.
• Help influence peers and stakeholders and build consensus while dealing with ambiguity.
• Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level.
• Create widely circulated plans, driving consistency, clarity, and building alignment across teams.
• Operationalize and execute critical cross-functional programs spanning Stripe engineering organizations.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of software engineering, systems engineering, or technical program management experience.
• Experience with developer products or open-source projects.
• Experience in distributed systems, software libraries and frameworks, and service-oriented architectures.
• Excellent problem-solving skills. You digest complex information, distill it, and make recommendations and proposals.
• You have a track record of providing program management during all phases of software development from kickoff to launch, demonstrating critical thinking, challenging the norms, and thought leadership.
• You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organization.
• You drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals, and best practices.
• Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones.

Preferred qualifications

• You're comfortable working in a fast-changing environment as the AI tool chain continues to evolve.
• Experience in core infrastructure such as database, cloud compute, networking, and services.
• You're flexible in your approach to technical program management and adapt to what your customers need.
• Background in technical program management, specifically working in software infrastructure
• You're comfortable working with geographically distributed teams.
• You're empathetic to customer needs but visionary enough to not just deliver a faster horse.
• You're excited about collaborating with teammates across Stripe's organization.