Solution Architect - Talon One

Location: United States

Department: Delivery

Workplace: remote

Employment Type: full

Description

Who We Are

Stitch is the global leader in helping brands drive CRM performance through Braze and Databricks. We work with Fortune 1000 brands to design and execute martech-driven solutions and lifecycle marketing strategies that drive meaningful outcomes. Our fast-growing team spans the US, UK, and Canada.

We’re actively building the best customer relationship marketing (CRM) consultancy in the world. Not the biggest—the best. We’re looking for teammates who are energized by this challenge.

The Role

As a Solution Architect specializing in Talon.One, you’ll be Stitch’s go-to expert for designing and implementing Talon.One’s promotion, loyalty, and incentives engine for enterprise brands. You’ll own the work end to end, from technical discovery through Application and campaign architecture, integration design, QA, cutover, and enablement, often leading full migrations off legacy loyalty and promotion platforms. Because Talon.One sits alongside Braze in our clients’ stacks, you’ll also learn Braze and connect incentive logic to personalized messaging across every channel.

Who You Are 

You’re a hands-on Talon.One builder who is just as comfortable in the Rule Builder and API docs as you are leading a client workshop. You think in real-time sessions, events, and effects, and you can turn a marketer’s promotion idea into clean, scalable logic. You’re curious, you bring a strong point of view on best practices, and you love teaching clients and teammates how to run their programs with confidence.

What You’ll Do 

• Lead requirements gathering and solution design to translate client use cases into Talon.One Applications, campaigns, and rule logic
• Lead full Talon.One deployments, including Application and environment setup, custom attributes and effects, Rule Builder conditions, and campaign templates
• Design and launch programs across the full Talon.One toolkit: coupons, discounts, referrals, bundles, giveaways, achievements, and multi-tier loyalty
• Design integration blueprints that connect the Talon.One Integration and Management APIs with mobile apps, POS systems, eCommerce platforms, Braze, CDPs, data warehouses, and authentication providers
• Architect real-time customer session and event flows so effects are evaluated and returned accurately across every channel
• Configure Talon.One webhooks and outbound integrations to power personalized Braze messaging, like points balances, tier changes, and coupon delivery
• Audit existing Talon.One and legacy loyalty setups and recommend optimizations, including campaign budgets, prioritization, and stacking rules
• Conduct QA and manage the cutover from incumbent platforms to fully operational Talon.One logic
• Partner with client developers to guide integration builds, review SDK implementations, and unlock new Talon.One use cases
• Complete Talon.One enablement to support marketing campaigns and migrations from legacy platforms
• Lead documentation and training, and produce artifacts like deployment blueprints, data catalogs, and attribute maps
• Support change management by advising on new roles, writing job descriptions, and helping interview candidates
• Collaborate with Stitch Business Strategists, PMs, and Lead Architects to deliver client migrations smoothly
• Serve as Stitch’s internal Talon.One subject matter expert through enablement, solution write-ups, and office hours
• Travel occasionally, up to 20%, to client sites for strategic working sessions

What Success Looks Like 

• Clients trust you as their Talon.One expert and leave every engagement confident running their promotions and loyalty programs independently
• Talon.One programs you design go live on time, perform reliably in real time, and are easy for marketers to manage
• Legacy loyalty and promotion platforms are retired cleanly, with thorough QA and a smooth cutover
• Talon.One and Braze work together seamlessly, so incentives show up in personalized messaging across every channel
• You consistently meet deadlines and quarterly billable targets while balancing multiple clients
• Other Stitchers level up on Talon.One because of the enablement, write-ups, and ideas you share

Requirements

What You Bring

• Deep hands-on experience configuring Talon.One Applications, campaigns, Rule Builder conditions and effects, custom attributes, and loyalty programs in complex enterprise ecosystems
• Strong working knowledge of the Talon.One Integration and Management APIs, SDKs, and webhooks
• Strong system integration skills (REST APIs, SDKs, JSON, webhooks), with experience connecting Talon.One to Braze, commerce platforms, POS systems, CDPs, and data warehouses
• Proven ability to design and implement scalable, real-time customer session and event workflows
• Experience migrating clients from legacy loyalty or promotion platforms, including QA and cutover planning
• Excellent strategic and technical thinking, with the ability to design holistic solutions that align with client objectives

How You Consult 

• You build trust by getting to know your clients and their goals, then clearly communicating solutions, including proofs of concept and coding/scripting examples where helpful
• You bring a strong point of view on promotion and loyalty best practices, and you translate it into practical Talon.One recommendations
• You lead discovery and solution design sessions with confidence, inspiring trust while managing expectations
• You approach unfamiliar problems and technologies with curiosity and enthusiasm
• You show up prepared and responsive across every touchpoint (Slack, email, Zoom, or in person) and work with a sense of urgency
• You manage multiple concurrent client engagements, meet deadlines, and plan your week to hit quarterly billable targets

Tools You’ll Use 

• Talon.One: Campaign Manager, Rule Builder, loyalty programs, coupons and referrals, achievements, and campaign templates
• Talon.One Integration API, Management API, SDKs, and webhooks
• Braze
• CDPs such as Segment and mParticle
• Data platforms such as Databricks, Snowflake, and BigQuery
• Commerce and POS platforms such as commercetools, Shopify, and Salesforce Commerce Cloud
• API tools such as Postman
• Jira, Confluence, and Slack

Qualifications

• 5+ years of experience with promotion engines, loyalty platforms, or marketing technology, including 2+ years of hands-on Talon.One implementation experience (strongly preferred)
• Experience in consulting, agency, or client-facing professional services environments
• Ability to travel up to 20%

Benefits

• Flexible PTO policy
• Paid Sick Time
• Medical, dental, vision, and life insurance
• Monthly tech stipend
• Paid parental leave
• Paid bereavement leave
• Mental well-being support
• In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana