Forward Deployed Engineer
Department: Customer Success Team
Location: India
Employment Type: FullTime
Role Overview
We are seeking a Forward Deployed Engineer (FDE) to join our team. In this role, you’ll be on the front lines with our enterprise customers— building intelligent agents, guiding them through onboarding, configuring automations, and helping them extract maximum value from Statisfy’s platform. You’ll serve as the bridge between our customers and product, ensuring smooth deployments and delivering business insights that drive impact.
What You’ll Do
Agent Development: Build AI agents within Statisfy’s Agent Studio to handle onboarding flows, account health monitoring, risk detection, and proactive recommendations.
Workflow Automations: Configure and customize workflow automations using Statisfy’s Workflow Agent Studio to match customer business processes.
Enterprise Onboarding: Lead the technical onboarding process for new enterprise customers, including integration of CRM, support, product usage, and communication systems.
BI & Reporting: Design and deliver dashboards, KPIs, and BI reports that surface customer insights, adoption trends, and ROI metrics.
Customer Advocacy: Serve as the technical expert during onboarding and beyond, helping customers understand best practices and ensuring they achieve measurable success with Statisfy.
Feedback Loop: Collaborate closely with Product and Engineering teams by bringing back insights from the field to shape roadmap priorities.
What We’re Looking For
3+ years of experience in a customer-facing technical role (Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, or similar).
Strong knowledge of SaaS systems and integrations (CRM, support platforms, BI tools, data pipelines).
Experience with workflow automation platforms, scripting, or low-code/no-code environments.
Comfort working with SQL and BI tools (e.g., Looker, Tableau, Superset, Cube.js).
Bonus: familiarity with LLM agents, LangChain/LlamaIndex, or similar frameworks.
Excellent communication skills—you’re as comfortable leading a customer workshop as you are writing a technical guide.
Problem-solving mindset: you thrive in dynamic environments and can adapt quickly to enterprise customer needs.
Why Join Us
Work at the frontier of AI-powered Customer automation and shape how enterprises manage customer relationships.
High-impact role with direct customer interaction and influence on product direction.
Collaborative, fast-paced startup culture with significant growth opportunities.
Competitive compensation, benefits, and equity.
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