Application, Infrastructure & Service Management, SrAssc

Location: Hangzhou, China

Time Type: Full time

Job Description

Who we are looking for:

As part of the Production Management team we are looking for resources responsible for ensuring the stability, availability, and performance of business-critical production applications. The role involves incident management, problem management, monitoring, automation, release support, and continuous service improvement. The engineer partners with application development, infrastructure, business, and vendor teams to maintain operational excellence and minimize service disruptions.

As an SA for AIS Production Support - TradeServices, in this role you will be responsible for:

Production Support & Operations

• Resolve tickets from SS BU teams on application assigned to you.
• Investigate, troubleshoot, and resolve production incidents within agreed SLAs.
• Participate in major incident management, escalation, and recovery activities.
• Monitor production applications and infrastructure to ensure service availability.
• Perform application health checks and production readiness reviews.

Incident & Problem Management

• Analyze incidents and perform root cause analysis.
• Drive permanent resolution of recurring issues.
• Facilitate post-incident reviews and corrective action tracking.
• Maintain known error records and support problem management activities.

Automation & Continuous Improvement

• Identify manual processes suitable for automation.
• Develop scripts and tooling to improve operational efficiency.
• Implement self-healing and resiliency capabilities.
• Reduce operational risk through process optimization and standardization.

Change & Release Support

• Support application deployments, releases, and infrastructure changes.
• Participate in change reviews and validation testing.
• Ensure successful implementation and rollback readiness.
• Validate production functionality following releases.

Stakeholder Management

• Communicate application status and incident updates to business stakeholders.
• Collaborate with development, infrastructure, and vendor teams.
• Support DR testing, onboarding activities, and production readiness assessments.

Working time /Other Requirements

• Provide 24x7 on-call production support as required.
• Accept fixed working shift from 6am-3pm local time from Mon-Fri.
• Independent Support coverage on Monday for SOW.
• Leave on Mon is generally NOT permitted as no backup resource.
• Perform Sunday Checkout every 8w (normally 6H is required on Sunday night)
• Mandatory DR participation.
• Adhoc weekend project participation.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related discipline.
• 3+ years of application production support experience.
• Strong understanding of Incident, Problem, Change, and Release Management processes.
• Experience supporting critical production systems in a 24x7 environment.
• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills.

Technical Skills

Must Have

• SQL / Oracle Database
• Unix/Linux
• Shell Scripting
• Python
• ITIL Foundation concepts
• Monitoring tools (Splunk, Dynatrace, Geneos, AppDynamics, etc.)
• Production incident management
• Log analysis and troubleshooting

Preferred

• Azure / AWS Cloud
• Ansible
• Kubernetes / AKS
• Azure DevOps
• Snowflake
• Databricks
• Git
• Observability and telemetry platforms

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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