Facilities Manager

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

The role:

We are a dynamic, solution-driven Facilities Management team with high-quality service at the forefront of everything we do. The Facilities team creates and provides our people with an engaging workplace experience. An exciting opportunity has arisen for a Facilities Manager to join the Southampton team. Ideally, you will have proven experience in building systems, maintenance, and Facilities management within an office environment. We seek a motivated, hands-on individual with project management experience, health and safety regulations knowledge and a continuous improvement mindset.

As the Facilities Manager, you’ll be responsible for managing the delivery of an efficient, effective, and flexible facilities service to enable the successful operation of the Southampton office. You will ensure systems and services are delivered professionally and efficiently, liaising effectively with team members, building management, and external contractors.

Ideally, you will have proven experience in building systems, maintenance, and facilities management within an office environment. Also, a motivated, can-do attitude, knowledge of health and safety regulations, and a continuous improvement mindset. This is a fast-paced and varied role at the heart of our business. If you are someone with a ‘can do’ attitude, who is adaptable, fun, quick thinking, and proactive, with experience working within a corporate facilities team; we want to hear from you!

Please note that you will be expected in the office 5 days a week.

Responsibilities:

• Line management of 3 direct reports.
• Managing relationships with contractors for both hard and soft services from the initial tendering process and contracting, to ongoing performance management and benchmarking.
• Supporting the team when needed with administrative tasks such as post, processing documents and covering reception.
• Organising office events.
• Ensure Health and Safety compliance and governance is followed. Reviewing and following company policies, procedures and completing monthly safety sampling assessments and risk assessments.
• To assist the Director of Property in meeting the operational requirements of the FM Team.
• Space Planning, desk allocation, Office layout and furniture management.
• Organising planned and reactive maintenance projects.
• Develop and maintain a positive working relationship with Landlords, Building Management, Project Stakeholders and contractors.
• Ensure the office is fully stocked and all areas are kept presentable at all times.
• Procurement and Supply, (Obtaining supplier quotes, purchasing, processing and tracking of invoices)
• Act as a First Aider and Fire Warden for the office.
• Security and Access control, creating access badges, defining access areas and implementing the Bank’s Physical security policies and procedures.
• Providing data and reports based on headcount, occupancy, capacity and utilisation. 
• Managing the front of house reception team ensuring the meeting rooms, hospitality, catering and visitor experience is a first class service.

• Approachable and enthusiastic with a passion for creating inspiring workplaces. 

• Strong IT and administration skills with high attention to detail. 
• IOSH certified.
• IWFM qualifications at Level 4 or above.
• The ability to juggle a range of tasks in a frontline role and first class customer service skills is needed. 
• A proactive approach will need to be taken to ensure the prompt resolution of all day-to-day challenges associated with the running of the Starling Bank office.