Technical Writing Manager
Location: Boston, MA
Department: Product
About Starburst
Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. Organizations—from startups to Fortune 500 enterprises in 60+ countries—rely on Starburst for fast data access, seamless collaboration, and enterprise-grade governance on an open hybrid data lakehouse. Wherever data lives, Starburst unlocks its full potential, powering data and AI from development to deployment. By future-proofing data architecture, Starburst helps businesses fuel innovation with AI.
About the role:
We are seeking an experienced Technical Writing Manager to lead and grow our technical documentation team. This role is crucial for establishing strong processes, developing managerial capability within the team, and driving the strategic direction of our customer-facing and internal documentation. The ideal candidate will possess a strong background in technical writing and management within the data, infrastructure, or SaaS product space.
As a Technical Writing Manager at Starburst you will:
- People Leadership & Development: Coach, mentor, and lead a team of Technical Writers.
- Documentation Strategy & Process: Define, implement, and govern the technical writing tools, standards, and processes used by the team.
- Technical Content Deep Dive: Oversee the creation and quality of technical documentation, ensuring deep, accurate coverage of the product.
- Cross-Functional Collaboration: Act as the primary interface for the documentation team, partnering closely with Product and Engineering teams to ensure content is integrated into the product lifecycle and aligned with releases.
- Values & Culture: Champion company values within the team and foster a collaborative, high-performing culture.
Some of the things we look for:
- 5-10 years of experience in technical writing management or documentation leadership.
- Proven managerial capability, including mentoring, coaching, and strong problem-solving skills.
- Demonstrated experience prioritizing documentation projects with a focus on data, infrastructure, or SaaS product offerings.
- Expertise with modern technical writing tools and processes, and the ability to conduct a deep dive into documentation architecture.
- Ability to Travel: This role will require 25% in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Actual travel expectations may vary by role and business needs.
Where could this role be based?
- Remote, based in the US in the Eastern Time Zone
Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range.
Build your career at Starburst
All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future.
Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more.
We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state
or local laws.
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