Program Manager Lead Generation

Location: Framingham, Massachusetts, United States

Staples is business to business. You’re what binds us together. 

This is a Hybrid role with a four day (Mon-Th) in-office expectation at our Framingham, MA office.

Description:

Reporting to the Manager, Lead Generation, the Program Manager is the operational backbone of the Lead Generation team. This role ensures projects, deployments, workflows, and documentation stay organized, visible, and on track across multiple business verticals. You will partner with analysts, project managers, and cross-functional stakeholders to drive execution, improve processes, and create a highly effective operating cadence that enables team success. 

What you’ll be doing: 

• Own the team’s Monday.com workspace, including board hygiene, status updates, dependency tracking, and deadline management 

• Maintain visibility across active deployments with clear ownership and next steps 

• Lead team standups, establish agendas, capture actions, and ensure follow-through 

• Develop and maintain SOPs and process documentation as the team source of truth 

• Coordinate handoffs with bulk match and offshore scrubbing teams 

• Track and escalate blockers, risks, and missed deadlines 

• Manage sales effectiveness intake requests and route work appropriately 

• Partner with Reporting & Analytics on team-level reporting and performance tracking 

• Drive process improvements that improve efficiency and scalability 

• Support multiple workstreams in a fast-paced sales operations environment 

What you bring to the table: 

• Strong organizational and project coordination skills 

• Ability to manage multiple priorities simultaneously 

• Experience leading recurring team cadences and status meetings 

• Excellent written and verbal communication skills 

• Strong attention to detail and follow-through 

• Ability to influence and coordinate without direct authority 

• Proficiency with Microsoft Office applications 

• Experience maintaining documentation and SOP libraries 

• Collaborative, solutions-oriented mindset 

• Comfort working in dynamic, fast-paced environments 

What’s needed - Basic Qualifications 

• Bachelor’s degree or equivalent experience in operations, project coordination, or related field 

• 2+ years of project coordination, program management, or team operations experience 

• Hands-on experience with work management platforms; Monday.com strongly preferred 

• Strong organizational, communication, and collaboration skills 

• Proficiency with Microsoft Office Suite 

What’s needed - Preferred Qualifications: 

• Experience with Monday.com board design, automations, and dependency tracking 

• Experience supporting sales operations, lead generation, analytics, or data teams 

• Familiarity with CRM platforms and pipeline workflows, including Salesforce 

• Experience creating and maintaining SOPs and process documentation 

We Offer: 

• Inclusive culture with associate-led Business Resource Groups  

• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more 
• Bonus opportunity